Agenda Item No 8


The Vale of Glamorgan Council


Scrutiny Committee (Housing and Public Protection): 11th March 2015


Report of the Director of Visible Services and Housing


Service Plan 2015/19: Housing and Building Services


Purpose of the Report

1.         To present the Housing and Building Services Service Plan 2015/19 for consideration.


That Committee endorses the Housing and Building Services Service Plan 2015/19.

Reason for the Recommendation

To confirm the Service Plan as the primary document against which performance for Social Services will be measured and to meet self-assessment requirements under the Local Government (Wales) Measure 2009.



2.         Service Plans are the primary planning document of the Council and a key building block in its performance management framework. Consequently, we review planning arrangements annually, to ensure that the Council's plans continue to meet its statutory requirements and to continuously improve its approach to performance planning and monitoring. 

3.         A revised Service Plan template was rolled out in 2014, reflecting the new senior management restructure and with fewer (6) plans being produced. Below this level, the Council's Performance Management framework requires officers to develop Team Plans.

4.         The Service Plan structure addresses a number of key questions so services can produce more outcome focused plans, an area for improvement in most Welsh Councils.

5.         The Council agreed with the Wales Audit Office to use the revised plans as supporting evidence that it is meeting obligations for self-assessment under the Local Government Measure. The plans inform our annual Improvement Assessment which provides a judgement as to whether the Council has discharged its duties and met the requirements of the Measure.

Relevant Issues and Options

6.         Service plans for 2015/19 specifically identify how each Directorate will contribute towards achievement of Corporate Plan, Improvement Plan and Outcome Agreement outcomes and incorporate key measures and milestones to demonstrate progress.

7.         All Service Plans have been signed off by the relevant Director and Cabinet member/s. The Council is currently consulting widely on proposed Improvement Objectives for 2015/16 and these will be reflected within relevant Service Plans once approved by Council in May 2015.

8.         Appendix A contains the Housing and Building Services Service Plan 2015/19. Key areas of note within the Service Plan are:

  • Our Service Plan 2015/19 (pages 5 - 30): This section sets the context for the Directorate's Service Plan and identifies its key challenges over the coming years.
  • Our Service Self-Assessment (pages 31 to 47): This section highlights how the service is performing and what has been achieved during the previous year. It informs areas for improvement in the coming year. Much emphasis continues to be placed on strengthening our use of benchmarking/comparative data as well as highlighting good practice where relevant. In terms of what has been achieved, we continue to encourage a more consistent approach in identifying the outcome/impact for the customer/citizen. These issues have previously been highlighted as an area of development by the Wales Audit Office in its Annual Improvement Report of the Council (2013/14).
  • Our Service Outcomes and Objectives (pages 48 to 53): This section confirms the Directorate's service outcomes and objectives (including its contribution to corporate priorities), having considered its key service challenges and the self-assessment.
  • Appendix 1 (pages 54 to 67) contains the Directorate's Service Improvement Action Plan for 2015/16 aligned to each service objective.
  • Appendix 2 (pages 68 to 77) which contains the service's performance measures is incomplete currently as end-of-year data for 2014/15 is not yet available at the time of reporting to the Committee. Following a review by officers, performance measures for 2015/16 onwards will be presented to all Scrutiny Committees for discussion and agreement during July 2015.
  • Appendix 3 (pages 78 to 80) details the Directorate's workforce requirements.
  • Appendix 4 (page 81) provides a breakdown of the savings required for the Directorate over the next three years.

9.         The Directorate will now develop Team Plans to underpin the Service Plan.

Resource Implications (Financial and Employment)

10.      Budget levels have been taken into consideration when drafting the Service Plan.

Sustainability and Climate Change Implications

11.      Sustainability and climate change implications have been taken into consideration when drafting the Service Plan.

Legal Implications (to Include Human Rights Implications)

12.      The Council has a duty to improve under the Local Government (Wales) Measure 2009.

Crime and Disorder Implications

13.      Crime and disorder implications have been taken into consideration within relevant service plans.

Equal Opportunities Implications (to include Welsh Language issues)

14.      Equalities issues have been taken into consideration when drafting the Service Plan.

Corporate/Service Objectives

15.      The Corporate Plan outlines community leadership as a priority for the Council. Improving how the council evidences and reports achievement of its priority outcomes contributes towards effective community leadership. Service Plans are a key building block in the Council's Performance Management Framework and identify how each service will contribute towards achieving key aims and objectives as set out in the Corporate Plan.

Policy Framework and Budget

16.      This is a matter for Executive decision.

Consultation (including Ward Member Consultation)

17.      Plans have been written collaboratively with Directorates. Directors are responsible for ensuring that the Service Plan is approved by relevant Cabinet Member/s.

Relevant Scrutiny Committee

18.      All

Background Papers

Appendix A: Housing and Building Services Service Plan 2015/19


Contact Officer

Julia Esseen, Corporate Performance Co-ordinator


Officers Consulted

Director of Visible Service and Housing

Head of Housing and Building Services


Responsible Officer

Miles Punter, Director of Visible Services and Housing