Agenda Item No. 8


The Vale of Glamorgan Council


Scrutiny Committee (Social Care and Health): 7th October 2013


Report of the Director of Social Services


Quarter 1 Social Services Performance Report 2013/14


Purpose of the Report

1.             To present performance results for quarter 1, 1st April - 30th June, 2013-14.


1.             That Committee note service performance results and remedial actions to be taken to address service underperformance.

2.             That Committee note progress to date in achieving key outcomes as outlined in the Corporate Plan 2013-17 and the Improvement Plan Part 1 2013/14.

Reasons for the Recommendations

1.             To ensure the Council is effectively assessing its performance in line with the requirement to secure continuous improvement outlined in the Local Government Measure (Wales) 2009.

2.             To consider the quarter 1 Social Services performance results as at 30th June 2013 in order to identify service areas for improvement work.

3.             To meet the Auditor General, Wales' improvement proposal to ensure that:

·         intentions are expressed in a way which allows progress to be measured; and that

·         reporting arrangements consistently provide Members with an evaluation of performance in the context of the objectives the Council is aiming to achieve.

4.             To enable the Council to demonstrate achievement of its objectives and identified outcomes.


2.             Service plans for 2013/14 have been revised in accordance with the proposal for improvement and are now designed to focus on the achievement of key objectives within each Directorate which will in turn contribute towards the achievement of identified outcomes.  Service plans reflect the revised Corporate Plan 2013-17.

3.             Quarterly performance reports have been revised to reflect the new service plans and are designed to ensure the Council reports performance in the context of progress against its objectives.  A new framework has been developed in Ffynnon to record performance information against objectives.

4.             The revised performance report is structured as follows:

·         An overview provides a snapshot of the Directorate's progress towards achieving the objectives contributing towards its service outcomes. It highlights progress towards key actions in the Corporate Plan 2013-17 and the Improvement Plan Part 1 2013/14 for which the Directorate has lead responsibility. This section will also include Outcome Agreements once they are agreed with Welsh Government.  Examples of exceptional performance during the quarter are highlighted as are key areas of slippage and the planned remedial action to bring these back on track.

·         A brief evaluation is provided of each service outcome outlining overall progress (including actions and performance measures) towards achievement.

·         Detailed progress is reported for each service objective looking at all actions broken down into completed, on track, slipped and not started actions. Progress is provided for all performance indicators using the traffic light system (red, amber and green).  A 'red' status relates to measures that have missed target by more than 10%; 'amber' relates to performance within 10% of target and 'green' to performance that is on or has exceeded target.  All areas of underperformance identified include a reason for the poor performance and proposed remedial actions.

Relevant Issues and Options

5.             The Social Services Directorate is well on track to achieve the objectives contributing to its service outcomes, with 92% of actions currently either completed or on track. Of 19 corporate plan actions, 95% (18) are on track to be completed, and 1 has slipped. There are 3 actions relating to the improvement objectives, 2 of which are completed. The other is on track.

6.             Of 57 performance indicators, 36 have met or exceeded target, 10 are with 10% of target, 5 have missed target by more than 10%, 5 are new indicators so do not have a target set. 1 does not have a RAG status as it is an Education related indicator which is academic.

7.             In terms of exceptional performance, CSSIW reported on a site visit to the Community Mental Health Team Older People, praising the commitment, level of knowledge and skills shown by staff from both health and social services and noting a significant reduction in waiting times for assessment. The percentage of adult protection referrals where the risk had been managed improved from 96% to 100%.

8.             The CSSIW also published its annual inspection of the Council’s fostering service, which reported considerable improvements and only one area needing further attention.  The foster care recruitment strategy has been completed.  

9.             A Carers’ Day was held on 11th June at St Fagan’s National History Museum. Nearly a hundred carers attended this joint event between the Vale of Glamorgan and Cardiff Councils.  The feedback provided by carers and stallholders was exceptionally positive.

10.        In relation to slippage reported, work continues towards a long term goal to reshape our services to ensure they provide best value and support customers to realise the best outcomes for them. We are working with the Cardiff and Vale University Health Board (UHB) to increase the range of community based health and social care services and so far we have developed the Barry Hospital reception area to support this aim [(CP/HSCW9)].  A paper is currently being considered by the UHB regarding further capital developments.

11.        A review of all existing spot purchase agreements will commence during quarter 2, in consultation with existing providers and will consider options on moving away from spot purchase agreements where relevant.[SS09/A039].

12.        Work to implement a brokerage hub for care home placements with Cardiff and Vale UHB and Cardiff Council will commence in September 2013 [SS10/A043].

13.        A detailed report of the Directorate’s overall performance is provided at Appendix 1.

Resource Implications (Financial and Employment)

14.        There are no additional budgetary implications arising from this report although underperformance in some areas may have a negative impact on external assessments of the Council and could put certain funding opportunities at risk.

Sustainability and Climate Change Implications

15.        Underperformance issues relating to sustainability will be given due consideration both corporately and within the relevant service areas.

Legal Implications (to Include Human Rights Implications)

16.        The Local Government Act 1999, the Wales Programme for Improvement and the Local Government (Wales) Measure 2009 require that the Council secure continuous improvement across the full range of local services for which it is responsible.

Crime and Disorder Implications

17.        Underperformance issues relating to crime and disorder will be given due consideration both corporately and within the relevant service areas.

Equal Opportunities Implications (to include Welsh Language issues)

18.        Underperformance issues relating to equalities will be given due consideration both corporately and within the relevant service areas.

Corporate/Service Objectives

19.        The Corporate Plan 2013-17 outlines community leadership as a priority for the council. Improving how the Council evidences and reports achievements of its outcomes and objectives contributes towards effective community leadership.

Policy Framework and Budget

20.        This is a matter for Executive decision.

Consultation (including Ward Member Consultation)

21.        The information contained within the report is based on quarterly returns provided by service directorates on Ffynnon.  An overall Council report on performance has been considered by Cabinet.  Quarterly performance reports are reported to relevant Scrutiny Committees.

Relevant Scrutiny Committee

22.        Social Care and Health

Background Papers

23.        Quarter 1 Performance Report, Cabinet, 23 September 2013

Contact Officer

Julia Archampong, Performance Manager.


Officers Consulted

Corporate Management Team

Huw Isaac, Head of Performance and Development

Beverly Noon, Operational Manager – Corporate Policy and Communications


Responsible Officer:

Phil Evans, Director of Social Services