Agenda Item No. 6


The Vale of Glamorgan Council


Scrutiny Committee (Social Care and Health): 6th October 2014


Report of the Director of Social Services


Quarter 1 Social Services Performance Report 2014-15


Purpose of the Report

1.         To present the performance results for Quarter 1, 1st April-30th June, 2014-15.


1.         That Committee note service performance results and remedial actions to be taken to address service underperformance.

2.         That Committee note progress to date in achieving key outcomes as outlined in the Corporate Plan 2013-17, the Outcome Agreement 2013-16 and the Improvement Plan Part 1 2014-15.

Reasons for the Recommendations

1.         To ensure the Council is effectively assessing its performance in line with the requirement to secure continuous improvement outlined in the Local Government Measure (Wales) 2009.

2.         To consider the Quarter 1 Social Services performance results as at 30th June 2014 in order to identify service areas for improvement.


2.         The Service Plans are designed to focus on the achievement of key objectives within each directorate which in turn contribute towards the achievement of identified outcomes in the Corporate Plan 2013-17, the Outcome Agreement 2013-16 and the Improvement Plan Part 1 2014-15. 

3.         Quarterly performance reports have been developed to reflect these Service Plans and designed to ensure that the Council reports performance in the context of progress against its objectives. 

4.         The performance report is structured as follows:

·           An overview provides a snapshot of the directorate's progress towards achieving the objectives contributing towards its service outcomes. It highlights progress towards key actions in the Corporate Plan 2013-17, the Outcome Agreement 2013-16 and the Improvement Plan Part 1 2014-15 for which the directorate has lead responsibility. Examples of exceptional performance during the quarter are highlighted as are any key areas of slippage and the planned remedial action to bring these back on track.

  • A brief evaluation is provided of each service outcome outlining overall progress (including actions and performance measures) towards achievement.
  • Detailed progress is reported for each service objective looking at all actions broken down into completed, on track, slipped and not started actions.
  • Progress is provided for all performance indicators using the traffic light system (red, amber and green).  A 'red' status relates to measures that have missed target by more than 10%; 'amber' relates to performance within 10% of target and 'green' to performance that is on or has exceeded target. All areas of underperformance identified include a reason for the poor performance and proposed remedial actions.

Relevant Issues and Options

5.         The Social Services directorate is well on track to achieve the objectives contributing to its service outcomes, with 97% of actions currently either completed or on track. 100% of the Corporate Plan actions are on track for completion (of these 14 actions this represents 13 actions on track; whilst one action has already been completed). There are 9 actions relating to the Improvement Objectives, all of which are either completed or on track to be completed. There is only 1 action relating to an Outcome Agreement, which is currently on track for completion. 

6.         Of 58 performance indicators, 38 have met or exceeded target, 9 are within 10% of target, 8 have missed target by more than 10%. No data was reported for 2 indicators. This relates to SCC030a) Percentage of young carers known to social Services and SCC030b) Percentage of young carers known to Social Services who were provided with a service. For one indicator SS/M011 Number of first time entrants to the Youth Justice System, no RAG status was applicable.

7.         In terms of exceptional performance, the rate of delayed transfers of care for social care reasons per 1,000 population aged 75 and over was 0.82 for this quarter. This represents a significant reduction (of less than a half) of the number of delayed transfers of care compared with the 2013/14 end of year results. There has also been a significant improvement noted in indicator SCC033f ): Percentage of young people formerly looked after who are engaged in education, training or employment at age 19. This indicator has improved significantly from 44.44% at year end 2013/14 to 77.78% for Quarter 1.

8.         Another area of exceptional performance has been in relation to home care capacity, additional care co-ordination, reablement and rehabilitation services that help people experiencing a crisis. This has been made available using the Regional Collaborative Fund and the Intermediate Care Fund to further enhance the service that is delivered by the Community Resource Team.

9.         In relation to slippage reported against Action SS/A043, implementation of a brokerage hub for care home placements with Cardiff and Vale UHB and Cardiff Council, this will resume once the department has resolved capacity issues.

10.      A detailed report of the directorate’s overall performance is provided at Appendix 1.

Resource Implications (Financial and Employment)

11.      There are no additional budgetary implications arising from this report although underperformance in some areas may have a negative impact on external assessments of the Council and could put certain funding opportunities at risk.

Sustainability and Climate Change Implications

12.      Underperformance issues relating to sustainability will be given due consideration both corporately and within the relevant service areas.

Legal Implications (to Include Human Rights Implications)

13.      The Local Government Act 1999, the Wales Programme for Improvement and the Local Government (Wales) Measure 2009 require that the Council secure continuous improvement across the full range of local services for which it is responsible.

Crime and Disorder Implications

14.      Underperformance issues relating to crime and disorder will be given due consideration both corporately and within the relevant service areas.

Equal Opportunities Implications (to include Welsh Language issues)

15.      Underperformance issues relating to equalities will be given due consideration both corporately and within the relevant service areas.

Corporate/Service Objectives

16.      The Corporate Plan 2013-17 outlines community leadership as a priority for the Council. Improving how the Council evidences and reports achievements of its outcomes and objectives contributes towards effective community leadership.

Policy Framework and Budget

17.      This is a matter for Executive decision.

Consultation (including Ward Member Consultation)

18.      The information contained within the report is based on quarterly returns provided by service directorates to the Performance and Development Team. An overall Council report on performance has been considered by Cabinet. Quarterly performance reports are reported to relevant Scrutiny Committees.

Relevant Scrutiny Committee

19.      Social Care and Health

Background Papers

Quarter 1 Performance Report, Cabinet, 22nd September 2014


Contact Officer

Julia Esseen, Corporate Performance Co-ordinator


Officers Consulted

Corporate Management Team.

Huw Isaac, Head of Performance and Development.

Julia Archampong, Performance Manager.


Responsible Officer:

Phil Evans, Director of Social Services