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Crisis Support Team 

Crisis support team set up to provide support to residents who are most in need.


The Welsh Government has written to approximately 88,000 people across Wales who have significant underlying health conditions and are being advised to shield themselves for 12 weeks.


For those residents who have not received a letter from Welsh Government but find themselves in crisis, please contact the Crisis Support Team for advice and assistance:

  • 01446 729592


The Vale of Glamorgan Council has setup a Crisis Support Team who will be making contact with all of these residents to ask what arrangements they have in place. Where people do not have support in place, the Crisis Support Team will offer to arrange for a basic free weekly food parcel to be delivered by Welsh Government.


Alternatively, if people would prefer for shopping to be done for them (paid for by themselves), or require befriending support, the Crisis Support Team will make a referral for this to be put in place. We are working with Age Connects and GVS to coordinate this.


Request Support

We can make sure that you get the help you need during this period by:

  • putting you in touch with community groups in your area

  • connecting you with online support and voluntary organisations

  • providing advice and guidance

  • providing practical support if needed.


  • 01446 729592


This line will be staffed from Monday to Friday, 8:00am - 5.00pm. Outside of these times calls will be diverted to the emergency out of hours line.


Please do not use the service unless you are in crisis as your call will be redirected to Contact OneVale.