Upcoming Campaigns and Mailshots

18 May 2026

To help Contact OneVale plan ahead and reduce unnecessary follow up queries to service teams, we need to know about any upcoming campaigns or communications that may lead to an increase in enquiries.

Please let us know if you are planning activity such as:

• Launching a new service

• Making changes to how a service is delivered

• Sending bulk emails or letters (for example, payment requests)

• Running social media campaigns

• Any other activity that could increase calls or emails

Having this information in advance helps us make sure the Contact Centre is properly prepared and able to respond to enquiries effectively.

How you can help?

If you are planning a campaign or mailshot, please complete the form here and give as much notice as possible.

A member of the Contact Centre team will contact you if any further details are needed.

Thank you for helping us provide a better service for our residents.