Children and Young People

Vale Family Compass 

We now have a single front door to access the following services: 

• Family Information Service,  
• Early Help services including Families First Advice
  Line, Team Around the Family, Vale Parenting Service  
• Intake Children’s Services. 

This is called the Vale Family Compass. 

The Vale Family Compass provides a range of information, advice, support and protection for children, young people, their parents, carers and families in the Vale of Glamorgan. It aims to provide you with the right information and support at the right time from your first point of contact.  

A new website has been developed that is easy to navigate, supports self-help and allows you to access the right support at the right time:

• 0808 281 6727
• Familycompass@valeofglamorgan.gov.uk
• www.valefamilycompass.co.uk

• @ValeFamilyCompass

The Vale Family Compass helps us meet our duty within Section 17 of the Social Services and Wellbeing (Wales) Act 2014. To provide information, advice and assistance relating to care and support, including support for carers. 

Emergency Duty Team - Outside Office Hours

Contact Emergency Duty if you have a concern about a child outside office hours: 

• Evenings

• Weekends

• Bank Holidays

• 02920 788 570

If you believe a child is in immediate danger of harm, call 999 and report it to the police.