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Disclaimers, cookies, privacy and copyright notices for


The content of this website is for guidance only and the Vale of Glamorgan Council disclaims all warranties as to the accuracy of the information provided, including all implied warranties of merchantability and fitness for a particular purpose of all products or services referred to.


In no circumstances whatsoever shall the Council be liable for any losses, injuries or damages and in particular (but without prejudice to the generality of the foregoing) the council shall not be liable for special indirect consequential or incidental damages loss of profits or revenue arising out of or related to this website or the information contained or referred to in it howsoever arising.



All rights in the design, text, graphics and other material on our site and the selection or arrangement thereof is copyright of Vale of Glamorgan Council or other third parties.


Permission is granted to electronically copy and print, in hard copy, portions of our site solely for private or educational use (within the classroom), provided that no changes are made to the material and that Vale of Glamorgan Council is acknowledged as the owner.


Any other use of the materials on our site (including reproduction for purposes other than noted above and alteration, modification, distribution or republication) without our prior written permission is strictly prohibited. Should you require permission for the above, please contact the Council.


Privacy and Cookies

When someone visits we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally-identifying information from any source. If we do want to collect personally-identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.


Website privacy notice


Use of cookies by the Vale of Glamorgan Council

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.


Cookie NamePurpose
Coronavirus Trace, Test, Protect

Covid19 Privacy Notice Trace and Protect

Google Analytics




To collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google Privacy.

Vale of Glamorgan Council site cookie acceptance



To record if a user has accepted the use of cookies on the Vale of Glamorgan Council website.
Vale of Glamorgan Council site



To record the refuse and recycling collection week day and number, and the recycling type.














To provide the mapping functionality of the MyVale section of the website.
A session cookie which is used to make sure that the correct web session is used. This cookie is required for eCitizen to work.
Payments eforms_return1
EForm Options

Cookies are essential to the operation of the payments system. They're used to store the customer's transactions in the shopping basket.


Should you choose to disable the use of cookies in your browser then the payments site will not work because we cannot store items in the shopping basket.

Early Years


Cookies are essential to the operation of the Early Years system.


Used for authentication.


Used for storing IDs of Providers returned in searches and selected for inclusion in Basket / Printing.


Used for storing IDs of Providers for the comparison functionality.


Stores the language chosen by the user.

Used to store the chosen theme in Gateway.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit:



To opt out of being tracked by Google Analytics across all websites visit:


Opt out of Google Analytics Tracking 



YouTube cookies

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. 


YouTube’s embedding videos information


GovDelivery Privacy notice


We use the GovDelivery platform, provided by Granicus, for our email newsletters. When you sign up we will use your email address to send you regular updates on the topics you have subscribed to. You can change your mind at any time to unsubscribe from this service, click here to unsubscribe.


Granicus stores your data in the US and is certified under the EU-US Privacy Shield framework. When you sign up to our email newsletters, you agree to your data being stored in this way.


As a data processor on behalf of Vale of Glamorgan CouncilGovDelivery will use your information to send you email newsletters. How GovDelivery collects and stores your information


What types of personal data are being processed?

  • Email address
  • Subscriber event activity information (e.g. links clicked, event date/timestamp)
  • Subscriber preferences (subscription topics)
  • Waste collection day information - Only if subscribed to the Recycling and Waste Collections topic.
  • Recycling type information - Only if subscribed to the Recycling and Waste Collections topic.
  • Unique Property Reference Number (UPRN) - Only if subscribed to the Recycling and Waste Collections topic, this is to match your subscription with any future collection day changes to avoid having to resubscribe. 

How will my information be used?

Personal information which you’ve provided to us will be used to:

  • Send you news and information bulletins by email
  • Send you property specific bulletins (if you’ve provided your UPRN number for the Recycling and Waste Collections topic)


As the Council creates new services, this may mean we need to amend this statement. If our privacy policy changes at any time in the future, it will be posted on this page.