Make Life Easier with Our Resident Portal

Our Resident Portal gives you a simple way to access council services online, at a time that suits you.

Create an account to:

• Track your requests and see updates in one place

• Use services anytime, 24 hours a day, 7 days a week

• Save time by keeping your details in one secure account

• Pick up where you left off without starting again

• Manage different enquiries through one easy-to-use account

• Get the information and support you need more quickly

The portal is designed to make it easier to stay up to date, find information, and access council services when it is convenient for you.

Creating an account only takes a few minutes. Sign up today and enjoy a quicker, simpler way to connect with your Council.

Access the Vale Resident Portal

Popular Services at Your Fingertips

The Resident Portal gives you quick and easy access to many of our most popular services, all in one place.

You can:

• View your Housing Online account

• Check your bin collection days

• Sign up for or renew your garden waste service

• Ask questions about Council Tax, Elections and Registration Services

• Apply for a resident parking permit or Blue Badge

• Report problems such as missed bins, faulty streetlights and other issues

• Check recycling bag and caddy stock at your local library

• Send us a compliment, comment or complaint

With services available online 24/7, you can find information, make requests and keep track of things at a time that suits you. No need to search across different websites or contact points. Everything is available in one easy-to-use place.

Access our secure online payments service for Council Tax, parking permits and other council payments:

Pay Online

Please note: Online payments are processed through our secure payments system and are separate from your Resident Portal account.

We've also created a range of Frequently Asked Questions (FAQs) to help you find information even faster.

Frequently Asked Questions

• How do I create an account?
   Creating an account is quick and easy.

  1. Select Register on the Vale Resident Portal.
  2. Enter your email address and create a password.
  3. Check your email and click the link we send you.
  4. Follow the steps to finish setting up your account.

   

  Once you're registered, you can use the portal to access services, track requests, and update your details online.

   

  Need help? If you have trouble creating an account, please contact us and we'll be happy to help.

• How do I log in? 
   To log in to the Vale Resident Portal:

  1. Go to the portal homepage.
  2. Select Log In.
  3. Enter the email address and password you used when you registered.
  4. Select Sign In.

   

  If you've forgotten your password, select Forgot Password? and follow the instructions to reset it.

• How do I view my requests? 
   You can check the progress of your requests at any time.

  1. Log in to your Vale Residnet Portal account.
  2. Go to My Requests
  3. Select the request you would like to view.

   

  You will be able to see:

  • The status of your request.
  • Any updates from the council.
  • Important dates and information.
  • Any actions you may need to take.

   

  Using the portal is the quickest way to check for updates without needing to call or email us.