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Housing information for people living in Vale Homes, Homes4U customers and those wishing to get on the property ladder


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Are you struggling because of the Coronavirus?

Welsh Government have launched a new tool to help people find the advice and support they need during this pandemic. 


Coronavirus help tool

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Are you worried about becoming Homeless ?

The Vale of Glamorgan Council have launched an new tool to help people find the advice and support they need.


Housing advice tool


Book an Appointment at the Civic Offices

You can now book an appointment online to visit a Housing Solutions Officer in the Civic Offices. You can book an appointment up to 14 days in advance.  
When you arrive, please follow the queuing system in place. An adviser will check your appointment and guide you to the interview room when it is free to do so. Please bring all the necessary documentation in relation to your enquiry with you, this will help the officer to manage your appointment efficiently.  
Booking site
All face to face appointments are for 50 minutes. Please arrive no earlier than 5 minutes before your appointment. Should you need a longer appointment, please telephone the office and we can arrange this for you:


  • 01446 700111


Please note: When making your appointment the contact information you provided will be held for 21 days for the Test, Trace and Protect (TTP) Scheme by Welsh Government to limit the spread of Covid-19.


Vale Homes

Vale Homes provide services to just over 4,000 council tenants, making the Council the largest landlord in the Vale.


Vale Homes



Help and advice for first time buyers get onto the first step of the property ladder in the Vale of Glamorgan.





The scheme allows applicants to bid for homes they really wish to live in, focus on choices rather than points and bid for homes.


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Supporting People 

The Supporting People programme is a national grant funded programme to fund housing related services.


Supporting People

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Housing Loans

The Vale of Glamorgan Council in partnership with Welsh Government is providing interest-free housing loans.


Housing Loans

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Advice and assistance for people who are homeless, threatened with homelessness or are inadequately housed.




Money Advice

The Money Advice Team work with council tenants who want help managing their money. They help tenants in arrears and those who are looking to maximise their income to make their tenancy more affordable.


Money Advice


Abolition of the Right to Buy and Associated Rights (Wales) Act 2018

The Abolition of the Right to Buy and Associated Rights (Wales) Act 2018 gained Royal Assent on 24 January 2018. The Welsh Government has published an Information for Tenants document explaining the effect of the legislation:


mappa english

Under Section 325(3) of the Criminal Justice Act 2003, the Council (including Housing Services) has a Duty to Co-operate in the Multi-Agency Public Protection Arrangements (MAPPA).


General guidance on MAPPA can be found


For any advice email :