Vale Homes

Vale Homes

Vale Homes provide services to just over 4,000 council tenants, making the Council the largest landlord in the Vale of Glamorgan.  

 

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Frozen Pipes?

Watch @HeatingYourHome’s handy guide to demonstrate how to safely defrost a frozen boiler condensate, and how you can prevent this in the future. 

 

 

Housing Portal

The portal is for tenants, leaseholders and housing applicants. You can view your rent balance, recent transactions and pay your rent or report housing management issues.

 

Pay Your Rent 

Pay your rent at council cash offices, via the Housing Portal, through your bank or building society, at any post office, by credit or debit card or by Pay Point at any participating venue.

 

Rent Arrears 

The Council is concerned that some tenants in arrears do not contact housing staff to discuss their problems. If you are have difficulty paying rent then you should contact the Money Advice Service:

  • 01446 709512

    01446 709513

 

Meet the Team

 
 
Nick Jones
Nick Jones

Housing Strategic Projects Team Leader

Rob Thompson
Rob Thompson

Senior Neighbourhood Manager Lettings

Tori Brown
Tori Brown

Senior Neighbourhood Manager & Community Investment

Georgia Thomas
Georgia Thomas

Neighbourhood Manager

Barry West /Rural Vale

Emma Williams
Emma Williams

Neighbourhood Manager

Barry West /Rural Vale

Steve Crockford
Steve Crockford

Neighbourhood Manager

Buttrills / Colcot / Central Estates

Sharon Hawkins
Sharon Hawkins

Neighbourhood Manager

Gibbonsdown / Treharne

Stephanie Stoyle
Stephanie Stoyle

Neighbourhood Manager

Barry East/ Dinas Powys/ Penarth

Kerry Rayner
Kerry Rayner

Neighbourhood Assistant

Barry West / Rural Vale

Maria Loe
Maria Loe

Neighbourhood Assistant

Gibbonsdown / Treharne

Paul Martin
Paul Martin

Neighbourhood Assistant

Buttrills / Colcot / Central Estates

Jamie-Henderson
Jamie-Henderson

Neighbourhood Assistant

Barry East/ Dinas Powys/ Penarth

Andrew-Wagstaffe
Andrew Wagstaffe

Leasehold Officer

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Mark Ellis
Mark Ellis

Community Investment and Involvement Officer

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Shani Payter
Shani Payter

Community Investment and Involvement Officer

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Mark Faulkner
Mark Faulkner

Money Advisor

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Right to Buy

The Right to Buy and associated rights ended in Wales on 26th January 2019, following the passing of the Abolition of the Right to Buy and Associated Rights (Wales) Act 2018.

 

 

 

 

 

 

 

Leaseholders

If you have bought a flat/maisonette in a property still owned by the council then you will be a leaseholder. This means you have to pay service charges to the council as part of your leasehold agreement.

 

  • 01446 709512

    01446 709513

Contents Insurance

Offered by the Vale of Glamorgan through Royal & Sun Alliance the scheme allows tenants to insure the contents of their home through weekly payments collected as part of their weekly rental liability.

 

  • 01446 709512

    01446 709513

Neighbour Nuisance

Most people will try to be good neighbours and don't set out to cause disputes. However, sometimes problems do arise. These may range from annoying nuisance, such as music played too loudly, to serious incidents such as racial or sexual harassment or threats of violence. 

  • What you can do yourself to try and sort things out
  • When you should seek help & advice from the Council & what we can do
  • Other organisations that can help you and what they can do

 

Welsh Housing Quality Standard (WHQS)

One of the key aims of the Welsh Government is to ensure that all the people of Wales, including social housing tenants, have the opportunity to live in good quality homes, in safe and secure communities.

 

To ensure that all homes are brought up to an acceptable level, The Welsh Government has drawn up a document, the Welsh Housing Quality Standard (WHQS).   This is a standard for the quality and condition of properties which lists a number of targets which all homes will need to meet.

 

 

Fire Risk Assessments

The Council has up to date fire risk assessments for all flats with communal access, which includes monthly recorded inspections to each block. In light of the tragic events at the Grenfell Tower in London, we are currently reviewing our fire risk assessments. At this early stage in the investigation the full details of the incident are not clear. However, the Council can confirm it has not utilised this type of cladding system.

  
Although the Council has no high rise blocks, we are mindful of the anxieties of our tenants and residents, and as a result we have prepared and are starting to deliver a programme of reassurance for tenants relating to the Council’s proactive management of fire safety to our stock which will be completed by next week.


Various media sources are now starting to raise questions about the fire resilience of various cladding systems.  We would like to assure our tenants and residents that the systems currently being installed by the Council meet and exceed the regulations for fire safety.


The London property had an aluminium skinned polyurethane panel fitted to a tracked system, which created a void between the insulation panel and the outside wall of the building.  This air gap provided sufficient air to support the fire and acted like a chimney in assisting the spread of fire across the building.


The system used by the Council is a ‘close clad’ installation, which means the fire retardant insulation material is fixed directly onto the brickwork and then covered with a mortar based render, which fully encapsulates the external wall insulation (EWI) system.  In addition, our cladding has fire breaks between floors for any building over two storeys. This is above the requirements of the Insulated Render & Cladding Association’s (INCA) technical guide. 


Finally, to ensure our insulation systems have been installed correctly, all staff fitting the insulation are fully trained and approved by the manufacturers.  They are then inspected by our own staff as well as an independent inspection by third party bodies who specialise in the EWI system.

 

 

Our current supplier of insulated render systems has clarified that they complete in-depth fire testing on their EWI systems through the BBA (British Board of Agrément) and the BRE (British Research Establishment), to ensure the systems achieve the highest industry standards and meet current building regulations with regard to fire resistance and spread of flame. 


Watch their product being tested