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Vale Homes

Vale Homes

Vale Homes provide services to just over 4,000 council tenants, making the Council the largest landlord in the Vale of Glamorgan.  

 

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Your Housing Portal

 

The portal is for tenants, leaseholders and housing applicants. You can view your rent balance, recent transactions and pay your rent or report housing management issues.

 

Housing Portal

 

Meet the Team

How To Contact Us

 
 
Vacant

Housing Strategic Projects Team Leader

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Emma Williams
Emma Williams

Senior Neighbourhood Manager Lettings

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Farida Aslam
Farida Aslam

Senior Neighbourhood Manager & Community Investment

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Georgia Thomas
Georgia Thomas

Neighbourhood Manager

Barry West / Rural Vale

Maria Loe
Maria Loe

Neighbourhood Manager

Buttrills / Colcot / Central Estates

Sharon Cull
Sharon Cull

Neighbourhood Manager

Gibbonsdown / Treharne

Christine Ball
Christine Ball

Neighbourhood Manager

Barry West / Rural Vale

Paul Martin
Paul Martin

Neighbourhood Manager

Barry East/ Dinas Powys/ Penarth

Luke Wagstaffe
Luke Wagstaffe

Neighbourhood Assistant

Barry East/ Dinas Powys/ Penarth

Anita Hamonda
Anita Hamonda

Neighbourhood Assistant

Barry West / Rural Vale

Gareth Downes
Gareth Downes

Neighbourhood Assistant

Gibbonsdown / Treharne

Cara Taylor
Cara Taylor

Neighbourhood Assistant

Buttrills / Colcot / Central Estates

Andrew-Wagstaffe
Andrew Wagstaffe

Leasehold Officer

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Mark Ellis
Mark Ellis

Community Investment and Involvement Officer

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Shani Payter
Shani Payter

Community Investment and Involvement Officer

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Lianne Young
Lianne Young

Digital Engagement and Volunteering Officer

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Latest News

 

Housing Law Has Changed

Contract Holders (previously known as tenants) should be aware that Housing law has changed. 

See further information via the links below.

 

Information on Renting Homes (Wales) Act 2016

 

The way you rent is changing for tenants and landlords (bilingual leaflet)

  Tenants: housing law is changing (Renting Homes)

 

Your Contract Holder's Handbook

Within this handbook you will find important information relating to your Occupation Contract and the services that we can offer you.

Have a read of the Summer 2023 Vale Homes Newsletter!

Keep up to date on all the news in your area!

Meet our team!

How do I volunteer? 

The Vale Newsletter

 

How and when you can get involved!

This is your opportunity to have your say on how Vale Homes aims to listen and act on your views and opinions.

Get Involved

Lets Walkabout!

Click the link below for the neighbourhood walkabout dates in your area for the year 2024.

 

Lets Walkabout

Missed some news

If you feel like you might have missed out on something, check out the news archive below.

 

News stories will be moved to the archive, to make room for new stories on the Vale Homes page.

 

So check it out, you might find something interesting and useful. 

  

News Archive

Pay Your Rent 

Pay your rent at council cash offices, via the Housing Portal, through your bank or building society, at any post office, by credit, debit card or by Pay Point at any participating venue.

 

 

 

 

 

 

Money Advice

Sample Contract

Council tenants have
a wide range of rights and responsibilities, these are set out within the secure occupation contract.

 

 

 

 

 

  

Sample Secure occupation Contract

 

 

 

Right to Buy

The Right to Buy and associated rights ended in Wales on 26th January 2019, following the passing of the Abolition of the Right to Buy and Associated Rights (Wales) Act 2018. 

Leaseholders

If you have bought a flat/maisonette in a property still owned by the council then you will be a leaseholder. This means you have to pay service charges to the council as part of your leasehold agreement.

 

  

 

  • 01446 709512 / 709513

Contents Insurance

The contents insurance scheme available through the Vale of Glamorgan council ended on 1-9-21.

 

We would advise that you obtain your own cover directly from an insurance provider of your choice. An internet search should provide you with insurance price comparison sites that will allow you to select a new provider. If you have any questions, please contact your Income Officer.

 

  • 01446 709511 / 709514

Neighbour Nuisance

Most people will try to be good neighbours and don't set out to cause disputes. However, sometimes problems do arise. These may range from annoying nuisance, such as music played too loudly, to serious incidents such as racial or sexual harassment or threats of violence. 

  • What you can do yourself to try and sort things out
  • When you should seek help & advice from the Council & what we can do
  • Other organisations that can help you and what they can do

 

Frozen Pipes?

Watch @HeatingYourHome’s handy guide to demonstrate how to safely defrost a frozen boiler condensate, and how you can prevent this in the future. 

   

Welsh Housing Quality Standard (WHQS)

One of the key aims of the Welsh Government is to ensure that all the people of Wales, including social housing tenants, have the opportunity to live in good quality homes, in safe and secure communities.

 

To ensure that all homes are brought up to an acceptable level, The Welsh Government has drawn up a document, the Welsh Housing Quality Standard (WHQS).   This is a standard for the quality and condition of properties which lists a number of targets which all homes will need to meet.

 

 

Fire Risk Assessments

The Council has up to date fire risk assessments for all flats with communal access, which includes monthly recorded inspections to each block. In light of the tragic events at the Grenfell Tower in London, we are currently reviewing our fire risk assessments. At this early stage in the investigation the full details of the incident are not clear. However, the Council can confirm it has not utilised this type of cladding system.

  
Although the Council has no high rise blocks, we are mindful of the anxieties of our tenants and residents, and as a result we have prepared and are starting to deliver a programme of reassurance for tenants relating to the Council’s proactive management of fire safety to our stock which will be completed by next week.


Various media sources are now starting to raise questions about the fire resilience of various cladding systems.  We would like to assure our tenants and residents that the systems currently being installed by the Council meet and exceed the regulations for fire safety.


The London property had an aluminium skinned polyurethane panel fitted to a tracked system, which created a void between the insulation panel and the outside wall of the building.  This air gap provided sufficient air to support the fire and acted like a chimney in assisting the spread of fire across the building.


The system used by the Council is a ‘close clad’ installation, which means the fire retardant insulation material is fixed directly onto the brickwork and then covered with a mortar based render, which fully encapsulates the external wall insulation (EWI) system.  In addition, our cladding has fire breaks between floors for any building over two storeys. This is above the requirements of the Insulated Render & Cladding Association’s (INCA) technical guide. 


Finally, to ensure our insulation systems have been installed correctly, all staff fitting the insulation are fully trained and approved by the manufacturers.  They are then inspected by our own staff as well as an independent inspection by third party bodies who specialise in the EWI system.

 

 

Our current supplier of insulated render systems has clarified that they complete in-depth fire testing on their EWI systems through the BBA (British Board of Agrément) and the BRE (British Research Establishment), to ensure the systems achieve the highest industry standards and meet current building regulations with regard to fire resistance and spread of flame. 


Watch their product being tested

 

Legionnaires Advice

As your Landlord we have an obligation to ensure you are aware of the possible causes and symptoms of Legionnaires’ disease so you can identify any problems easily.

 

This leaflet has been provided to inform you about the risks of contracting Legionnaires’ disease, and how to significantly reduce this risk.

 

SRS - Legionella Info Leaflet