Vale of Glamorgan Council
Cyngor Bro Morgannwg
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Get Involved

Vale Homes is keen to ensure that it listens to and works with tenants and leaseholders, providing opportunities to improve and develop the services it provides. 

We have launched our Tenant Compact. The Vale Homes Tenant Compact is an agreement between Vale Homes, its tenants/ leaseholders and Contract-holders and covers how their voices and opinions are heard, valued and how action is taken to help deliver better service outcomes based on their expressed needs. See below:

Tenant Compact

 

The process of involving tenants and leaseholders in decision making about the services we offer is called, Tenant Participation.

 

We believe that engaging and listening to our tenants and leaseholders is key to getting things right, as our tenants/leaseholders are the experts on how our services are being received.

 

In our view tenants and leaseholders, input should be a central part of how we manage our homes, our leasehold properties and tenancies.  We are keen to provide opportunities for tenants/leaseholders to work with our teams to design and deliver services.

 

There are a number of definitions of Tenant Participation and Tenant Engagement, a widely used definition is provided by TPAS Cymru, “Tenants Participation is a way for tenants and landlords to share ideas and co-operate. It's a way for the tenant to be involved in the decision-making process that occurs during discussions about improving the standard of housing conditions and service”.

 

TPAS is the Tenants Participation Advisory Service and details about what they do can be found on their website:

 

tpas.cymru

 Tenant Participation Useful Documents

Get involved

Get involved and have your say on the services delivered by Vale Homes

Get Involved Leaflet

tenant training programme

New tenant induction training and training for Resident Groups, the Working Group, Quality Design Forum and the Service Quality Assessors

Tenant Involvement Training Programme

jargon buster

Welcome to your Jargon Buster and Acronym De-Coder of abbreviations we may use

Jargon Buster

tenant engagement strategy

Our vision for engaging with our tenants and leaseholders

Tenant and Leaseholder Participation Strategy

 

How can you get involved?

There are a range of ways in which you can get involved: 

 

 

  • Tenants and Residents Groups

    We have over 60 tenants regularly taking part in discussing local issues on estates and in their communities,  including estate conditions, anti-social behaviour, facilities, parking and getting involved in decision making on the practical changes we can take to address these issues. 

     

  • The Vale Homes - Tenant Working Group

    This group consists of Tenants living in areas through the Vale of Glamorgan. It is an umbrella group of tenants made up from different Resident Groups/individuals who meet every 6 weeks to discuss issues of housing services, such as monitoring the delivery of the Tenant Participation & Leaseholder Strategies, new policies, performance, new services and initiatives.

    In addition, the group discusses issues affecting the local community, such as grass cutting, parking concerns, and environmental maintenance. These meetings provide residents with an opportunity to raise matters of importance, share feedback, and work together to identify potential solutions that can improve the area for everyone.

     

     

    The meeting dates for the Tenant Working Group for 2026 are:

    All are held on Thursdays approximately every 6 weeks, from 10-1.30pm in Civic Offices, Barry.

     

    • Thursday 19th February  
    • Thursday 9th April          
    • Thursday 18th of June  
    • Thursday 23rd of July   
    • Thursday 24th September         
    • Thursday 26th November           
    • Thursday 17th of December     

     

     

     

  • The Quality Design Forum (QDF)

    Consists of 6 tenants who oversee the Welsh Housing Quality Standards guidelines/programme of works and larger works projects which are being undertaken including visits to New Build projects.

     

    The future dates for QDF meetings:

    Meetings are held on  Thursdays 1-3pm at the Alps, Wenvoe - 2026 dates will be uploaded in January 2026. 

     

  • Sheltered Housing Forum

    Consists of residents from the 5 Vale Home Sheltered Housing Schemes who meet every two months to discuss matters related to Sheltered Housing and other local matters of interest. 

     

    The future meeting dates for the Sheltered Housing Forum: 

     

    • 26th January 2026 from 10:30 – 1.30 p.m. at Gwenog  Court
    • 27th April 2026 from 10:30 – 1.30 p.m. at Fairoaks
    • 27th July 2026 from 10:30 – 1.30 p.m. at Gwenog Court
    • 26th October from 10:30 – 1.30 p.m. at Fairoaks

     

     

     

     

     

     

  • Housing and Communities Scrutiny Group
    Consists of 4 tenant members from the Working Group, Senior Housing staff members and Councillors who review performance and consider new project proposals and ideas.
  • Providing feedback in surveys and questionnaires
    Not everyone can spare the time to take part in the different groups available.  But you can still give your views on our current and proposed services by completing questionnaires and surveys whenever you can.

 

To become involved in any of our tenant participation initiatives or just to find out more, please contact:

 

Shani Payter

Shani Payter

Community Investment and Involvement Officer 

 

Benjamin Miller

Community Investment and Housing Suppourt Apprentice 

 

 

 

Service Quality Assessors and Mystery Shoppers 

We have recently launched our Service Quality Assessor (SQA) and Mystery Shoppers.

  

  • What are Service Quality Assessors (SQAs)

    SQAs will help us to scrutinise the services we deliver in detail, providing constructive challenge on Why and How services are delivered the way they are.

     

    The type of services the SQA will scrutinise will be determined by the level of complaints we receive from service areas.  The SQA will make recommendations on what needs to change and why covering what is working well and what isn’t. This will be key to enabling Vale Homes staff to provide improved services to our tenants, providing Value for Money and delivered in a Timely Manner.

  • What are mystery shoppers?
    Mystery shoppers will periodically complete “Mystery Shopping” exercises and test out how services are actually being delivered and whether they are delivered to the correct standard and, if not what changes are required.