SQAs will help us to scrutinise the services we deliver in detail, providing constructive challenge on Why and How services are delivered the way they are.
The type of services the SQA will scrutinise will be determined by the level of complaints we receive from service areas. The SQA will make recommendations on what needs to change and why covering what is working well and what isn’t. This will be key to enabling Vale Homes staff to provide improved services to our tenants, providing Value for Money and delivered in a Timely Manner.