Online Housing Services
Manage your council housing support in the new Resident Portal.
The Resident Portal brings some of the Council’s most-used services together in one place.
Now, you can access your rent and tenancy information, make payments and register for Homes4U there too. Later down the line, it’s also where you’ll be able to raise repair requests and bid for Homes4U properties.
Sign in or Register for the Resident Portal
Getting set up:
Access the online services by registering or logging into the Resident Portal. Then select the ‘My Housing’ tab.
If you are a Housing tenant or a registered Homes4U bidder, we will ask you for some extra information to make sure we can link your accounts.
If you are a Homes4U bidder you will need your bidding number.
What you can do in the Housing Portal
Council tenants
You can:
- Check your rent balance and view statements
- Pay your rent online in just a few clicks
- View rent statements
- View your tenancy information
- Give notice to end your tenancy online
- Upload documents securely
You can:
- Register for Homes4U
- Upload supporting documents
- View application information
Please note: Additional Homes4U features will be available in the future. At the moment Homes4U registrations can be completed through the Resident Portal but bidding for properties will continue to operate through the existing process.
New to Homes4U?
Register for Homes4U in the Resident Portal.
Once you have registered and have received your bidding number you can start bidding.
Property bidding will also soon move over to the resident portal – we will keep H4U bidders updated!
Already registered with Homes4U?
You'll need to sign in to the Resident Portal and link your existing Homes4U account. To do this, you'll need your Homes4U bidding number.
Follow the guidance below for step-by-step instructions on linking your account:
If you need support with registering, signing in or using the new online housing services in the Resident Portal, we've put together a range of helpful guides and frequently asked questions to help you get started.
Frequently Asked Questions
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Who can use the new online housing services?
The services are available to council tenants and Homes4U applicants.
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Do I need a Resident Portal account?
Yes. You’ll need a Resident Portal account to access the housing services.
Login or sign up for the Resident Portal:
Resident Portal
Once registered, you can access the My Housing tab in your Resident Portal dashboard. The first time you access the My Housing tab, you will need to create an account. If possible, we recommend using the same email address you used to create your Resident Portal account.
Once registered, your Housing account and Resident Portal account will be linked.
The next time you login to the Resident Portal, you will be able to access your Housing account from the My Housing tab without needing to login again.
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Can I still bid for Homes4U properties as I do now?
Yes. At the moment Homes4U registrations can be completed through the Resident Portal but bidding for properties will continue to operate through the existing process.
Still need help?
If you can't find the answer in our guides or FAQs, we're here to help.
Visit our Housing Team at the Civic Offices Reception area on Tuesday and Thursday, 10am - 2pm:
Civic Offices,
Holton Road,
Barry,
CF63 4RU
Or, call Contact OneVale on:
Our phone lines can be extremely busy, especially at peak times. Where possible, we recommend using our online services for quicker access and updates.