These are a small number of nominated people (for example your family or neighbours) who may have a key to the property, or if a ‘keysafe’ is in place, access to the code [a keysafe is a secure box on the outside of the property which holds a key].
Should you require assistance in an emergency, the operator will speak to you via the loudspeaker in the home unit and can hear you through the powerful microphone, helping them to understand the reason for the call. They will also refer to the personal information that you have given us, to enable them to make an informed decision about what action is required.
Even if they can't hear you or if you are unable to respond the operator will send help. They will assist in contacting and giving access to emergency doctors, ambulance crew, the fire service and the police.
The operator will also contact key responders, if an emergency service is not needed, to inform them of an emergency or they may be contacted to give access to the property.
A key element of the TeleV service is that the monitoring centre operator will tailor their action to your own individual needs and situation. All staff at the centre are fully trained and understand that no two calls are the same.
(If you require the Fire Service or the Police and can get to a telephone, we advise you contact them directly, then call the TeleV Alarm Service).