Telecare

Getting started with telecare is easy

Follow the simple steps below to get started with telecare:

Your plan options

We have four plans to choose from:

Get in touch today

If you are interested in Telecare and would like to find out more please contact 01446 700111 or telecare@valeofglamorgan.gov.uk. You can also fill out a Telecare Enquiry Form:

Telecare Enquiry Form

Have a question about how the service works?

Answers to some of the commonly asked questions about telecare:

• Can I switch my alarm off?
  No, your alarm unit must be left plugged in and switched on 24 hours a day. If your alarm is switched off accidentally, the monitoring centre will be alerted and will phone you to ask you to reconnect it.

• Can I wear my button in the bath or shower?
  The button is waterproof, and can be worn in the shower, however immersing it in water in a bath should be avoided. You should keep it within easy reach of your bath in case you need it.

• What shall I do when my key responder goes on holiday?
  Please inform us if you know your key responders are going away, so we can make alternate arrangements with you.

• I am going away do I need to notify you?
  Yes, let us know if you are going away so we can amend our records and advise you about switching the unit off.

• What shall I do if I pressed the button accidentally?
  Please don’t worry when your alarm goes off accidentally, we do not mind receiving calls activated accidentally. It also gives you peace of mind knowing how quickly we responded.

• Can I wear the button to bed?

  If you wear your button on your wrist you can wear it to bed. If you wear your button around your neck we do not advise you to wear it to bed as it might activate whist you are sleeping. If you choose not to wear the button to bed, please remember to keep it within easy reach and take it with you when you get up.

• What should I do if my medical circumstances or contact details change?
  It is important you keep us informed of any relevant changes to your circumstances – new telephone number, due to move home, new key responder, etc.  Remember, if your circumstances change, let us know immediately!

• How long will it take someone to visit me in an emergency?

  If your call is a fall, our falls response team aims to be with you in 45 minutes (depending on capacity). If we despatch the emergency services, we cannot guarantee when they will arrive. However, we endeavour to get someone to you as quickly as we can.

• Will the installation require much work to be done?

  Our new digital units only need an available mains electricity socket. Our aim is to place the unit in a place that gives the best signal and is where you spend most time, so that you can clearly be heard by our alarm receiving centre if you make an emergency call.

• What happens if there is a power cut or I accidentally switch of the alarm units electricity?
  The unit will automatically switch to its built in battery back up power supply, it will emit a loud warning sound and alert the Emergency Control Centre that the power has failed.

   

  The Control Centre will then take appropriate action.

   

  The battery provides 40 hours back-up and in the unlikely event that they fail as well, the alarm unit will operate as a normal telephone.

• What happens if my alarm unit fails?
  All you have to do is contact the Emergency Control Centre and we will arrange for the unit to be repaired or replaced. We will replace the faulty unit as soon as we can and aim to attend or respond by the end of the next working day.