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Concerns about a Child 

Section 47 of the Children Act 1989 places a duty upon Local Authorities to investigate concerns about a child’s safety or welfare living or found within the Local Authority area.


In order to effectively protect children, we work closely with other agencies. The Vale of Glamorgan is committed to the philosophy contained within 'Safeguarding Children: Working Together under the Children Act 2004' and the All Wales Child Protection Procedures 2008. Expressions of concern about children are welcomed both from family members, members of the public and professionals.


Very few adults harm children deliberately and most often when harm does happen, families need support, not punishment or the removal of their children. The service is aimed at children and families and focuses on:

  • Positive outcomes for children
  • Listening to children
  • Working with families
  • Sharing information with families
  • Providing advice and support for families
  • Being sensitive to race, ethnicity and culture
  • Respecting an individuals human rights

Referrals can be made via:

During Office Hours - Team Manager Intake:

Tel: 01446 725202

Fax: 01446 725205

Office opening times: 8.30am - 5.00pm Monday to Thursday, 8.30am - 4.30pm Friday


Outside of Office Hours - Emergency Duty Team:

During the evening, at weekends or over a Bank Holiday.

Tel: 029 20 788570

Alternatively, you can contact the Police on 029 20 222111 and ask for your local Police Station.


If the behaviour of any adult, including those looking after children, causes you concern:

  • do not dismiss your concerns
  • do not confront the person who you have concerns about
  • if you are someone working with children, discuss your concerns with your manager. If you feel this is inappropriate or you are not satisfied with the response, contact the Intake Team during office hours on 01446 725202, the Principal Officer, Protection and Policy on 01446 704862, the Emergency Duty Team outside of office hours on 029 20 788570