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Families First Advice Line logoFamilies First Advice Line

Information, advice and assistance for parents, carers and professionals in the Vale of Glamorgan.


Children, young people and their families sometimes need a little extra help. 


The Families First Advice Line is the first point of contact for parents, carers and professionals who have, or are working with children age 0-18 residing in the Vale of Glamorgan.


The Families First Advisors offer a personal service with an aim of listening to and assessing the strengths and needs of each family. We offer information and advice to support families in resolving their difficulties independently and assist them in accessing other services to support them further if required. 


Families First Advice Line will aim to:

  • Listen to you and offer choices on how to meet your family’s needs 
  • Support you in accessing the right help at the right time 


If we are unable to answer your questions or resolve your concerns we will make every effort to identify a service that can.


  • Monday to Friday: 9.00am – 4.30pm

  • 0800 0327322