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Families First Advice Line

Advice, support and guidance for families and professionals in the Vale of Glamorgan

Bringing up a family can be like a fairground ride, one minute you are happily rolling along and the next minute you are turned upside down.


So when the dips hit, where can you turn to for advice and support for your family? Vale Families First Advice Line is a first point of contact telephone service aimed at families with children 0 - 18 years of age who live in the Vale of Glamorgan, and professionals supporting families in the Vale.


The Advice Line offers a personal service aimed at listening and assessing the needs of each family. The Advice Line provides advice to the family that will enable them to resolve their concern independently, or will assist the family in identifying services and will support the family to be referred to them.


Families First Advice Line will aim to:

  • Listen and provide advice on how you can meet your family’s needs

  • Listen and help you identify and access services for your family in the Vale of Glamorgan

  • Listen and provide emotional support and practical guidance to help you resolve your family concerns, worries and issues


If we are unable to answer your questions or resolve your concerns we will make every effort to identify a service that can.


Are you looking for advice or support for your family?

Parents Your-family-gif english



Are you looking for advice or support for a family you are working with?

Professionals English family-gif-v5




Contact the Families First Advice Line

Weekdays, 9.00am – 12.00pm and 1.00pm - 4.30pm


  • 0800 0327 322