Agenda Item No. 4
THE VALE OF GLAMORGAN COUNCIL
HOMES AND SAFE COMMUNITIES SCRUTINY COMMITTEE: 13TH JUNE, 2018
REFERENCE FROM CABINET: 16TH APRIL, 2018
“C295 TENANT ENGAGEMENT STRATEGY (HBS) (SCRUTINY COMMITTEE – HOMES AND SAFE COMMUNITIES) -
Approval was sought for Tenant Engagement Strategy for public housing attached at Appendix A to the report.
On 9th October 2017, Cabinet endorsed a draft Tenant Engagement Strategy subject to further consideration by the Homes and Safe Communities Scrutiny Committee as well as a consultation exercise with Council tenants.
These actions had now been completed. The draft Strategy was considered by Scrutiny on 11th October 2017 and the public consultation exercise closed on the 22 February 2018
A variety of techniques had been used to consult tenants and inform the priorities included in the Strategy. These included the large scale tenants' satisfaction survey (STAR survey) which asked specific questions about whether tenants felt their views were listened to and acted on. Over 1,300 tenants completed the survey and it was possible to break the results down into different demographic groups and different geographical areas - enabling us to get a detailed insight into the views of tenants across the Vale.
A specific tenant engagement questionnaire was completed by tenants attending the Festivale event held in August. Nearly 50 surveys were completed and useful feedback was received about the aims of the strategy, barriers to tenants getting involved and suggestions for activities and initiatives that would encourage more tenants to take part. A breakdown of the results is included in the Strategy.
A public consultation exercise with Council tenants in the Vale was carried out via the external web site and promoted via Social Media. The consultation web page received a number of 'hits' and a smaller number of surveys were completed. In addition, several Residents' Boards were consulted on the contents of the draft Strategy. There was widespread support for the key aims, with almost all tenants agreeing the key aims proposed and supporting many of the key areas for action.
Progress with implementing the Strategy would be measured via the completion of individual actions contained within the Operational Delivery Plan towards the back of the document. There would also be six monthly monitoring reports to the Homes and Safe Communities Committee regarding the range of projects and initiatives taking place.
This was a matter for Executive decision
Cabinet, having considered the report and all the issues and implications contained therein
RESOLVED –
(1) T H A T the final Tenant Engagement Strategy attached at Appendix A to the report be approved.
(2) T H A T the final Tenant Engagement Strategy be referred to the Homes and Safe Communities Scrutiny Committee to monitor the implementation of the agreed actions.
Reasons for decisions
(1) To agree the final Tenant Engagement Strategy document.
(2) To ensure the agreed actions are completed within the required timescales.”
Attached as Appendix - Report to Cabinet - 16th April, 2018