Coronavirus Updates

This page will contain all the latest updates and information during the Novel Coronavirus (COVID-19) outbreak.

The Council urges all residents to keep up to date with the most recent advice and guidance available on the Public Health Wales and Welsh Government websites:

• 19/01/2021 - Black Bags

  The temporary increase to four black bag per household will finish on Friday 29 January 2021. 

   

  From Monday 01 February, the two black bag limit per household will be back in place.

• 23/12/2020 - Building Control
  Building control will continue to work throughout lockdown, this includes taking payments over the phone/online and dealing with general enquiries as well as carrying out inspections.  

   

  Contact numbers can be found on the contacts page or for general enquiries ring:

   

  • 01446 704609/01446 704829

   

  Alternatively you can email:

  • buildingcontrol@valeofglamorgan.gov.uk

   

• 21/12/2020 - Beach Huts

  All Beach Huts are now closed until further notice.  Annual pass holders will be contacted directly to arrange a refund.

   

• 21/12/2020 - Leisure Centres

  All leisure centres in the Vale of Glamorgan are now closed until further notice. 

   

  leisurecentre.com 

• 21/12/2020 - Libraries
  All Libraries are now closed until further notice. The Click and Collect service will still be available during this time. 

• 21/12/2020 - Council Offices
  All Council Offices are now closed until further notice. 

• 18/12/2020 - Adult Community Learning

  Only online learning will available until further notice. Please follow @ValeCourses on Twitter for the latest course information. 

   

  Adult Community Learning

• 18/12/2020 - Community Centres

  Community Centres in the Vale of Glamorgan are closed for non-essential services until further notice. Essential play groups/childcare will remain available. Please contact your local community centre for more information. 

• Self-isolation Support Payments​​​

  Self-isolation support scheme is designed to help working people on a low income who cannot work from home and will lose earnings when told to self-isolate by the NHS Wales Test,Trace, Protect service (TTP).

  
  The Vale of Glamorgan Council will be responsible for carrying out the relevant checks and making the fixed £500 payment to those eligible and living in the Vale. This payment will not affect other benefits.

  
  Stan​​dard Award Eligibility

  Your application must be submitted within 14 days of your self-isolation period ending.

   

  To qualify, you must be in receipt of a qualifying benefit:

  • Universal Credit

  • Working Tax Credit

  • Income-based Employment and Support Allowance

  • Income-based Job Seekers Allowance

  • Income Support

  • Housing Benefit or Pension Credits

   

  And you must also:

  • have been told to self-isolate by NHS Wales, Test, Trace, Protect service (TTP) on or after the 23rd October 2020

  • be employed or self-employed

  • be unable to work from home and will lose income as a result of self-isolating

   

  Eligibility is now extended to include parents and carers who meet the following criteria:

   

  • The child attends a school or childcare setting up to and including Year 8 (or up to age 19 if the learner has multiple and complex needs); 

  • The child has been asked to self-isolate by TTP or  has been asked to self-isolate for 10 days or more by the school or child-care setting as a result of an outbreak in a school, childcare or further education setting; and  

  • Parents or carers meet the criteria of the main scheme, namely:

  • are employed or self-employed;

  • are unable to work from home and will lose income as a result; and

  • (the applicant or their partner) are currently receiving, Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.; or 

  • The application is accepted under the discretionary scheme.

   

   

  You will need to provide proof of your eligibility and income. 

   

  Discretionary Award​

   

  If you meet all of the eligibility criteria but do not currently receive one of the qualifying benefits you may still qualify for a discretionary £500 payment. The Vale of Glamorgan Council will automatically consider your application for both schemes. You will need to provide proof of your eligibility and income. 

   

  Apply Now

   

  Privacy Notice

   

• 08/12/20 - Events guidance  

  The Vale of Glamorgan Council suspended all outdoor events on its land in response to the coronavirus pandemic and in the interests of public safety. The decision means, events normally held by the Council and by private organisations on Council land, cannot go ahead at the present time. The Welsh Government has also issued guidance in relation to events leading up to Christmas. Please read that guidance carefully. 
  
  Coronavirus Regulations : Advice on events

   

  Organisations looking to hold events on private land this year, will be advised by the Council to contact the Vale Council's Safety Advisory Group prior and organisers will have to provide comprehensive Covid-19 risk assessment and control measures to protect the public.

   

  If you are looking to hold an event in the Vale – please contact the Council’s Events Officer - events@valeofglamorgan.gov.uk for information and advice.

   

• 22/10/20 - Planning

  Due to the impact of the Coronavirus Pandemic, the Vale of Glamorgan Council’s Planning department has adapted the way they work.

   

  Most staff are working from home and contactable by their normal contact details.

   

  For general enquiries please email:

  • planning@valeofglamorgan.gov.uk

   

  or phone the duty planning officer:

   

  • 01446 704681

   

  Please note that it may take longer than normal to respond to enquiries during this time and we thank you for your patience.

   

  We will continue to accept new planning applications and requests for pre-application advice, and determine these applications where possible. However, we will not offer face-to-face meetings at this time.

   

  We cannot guarantee that applications or additional information sent in by post will be dealt with at this time

   

  We will continue to undertake enforcement work, monitoring compliance with planning conditions and taking action against breaches of planning control.

   

  If you have a specific enquiry about a case, please contact the case officer.

• 22/10/20 - Child Benefits  
   

  Don’t miss out, claim Child Benefit by phone or post. If you’re not able to register the birth of your child because of coronavirus (COVID-19), you can still make a claim to receive Child Benefit.

   

  How to claim Child Benefits

   

• 22/10/20 - Housing 
   

  Homes4U

  The Homes4U Team continue to operate as normal. If you have a Homes4U related query, contact: 

  • 01446 700111

  • homes4u@valeofglamorgan.gov.uk

   

  The Homes4U Advert continues to be published, however, the frequency of the adverts will be dependent upon the availability of social housing.

   

  The advert is now only available digitally and can be located on the Council website. Applicants registered to receive the Council’s updates will also be notified when adverts are published.

   

  Sign up to receive email updates

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  Housing Solutions

  Service continues to operate as normal with the exception of telephone interviews currently in place of face to face.

   

  For all those who are homeless of believe they are in threat of becoming homeless contact:

  • 01446 700111

  • homelessadviceassistance@valeofglamorgan.gov.uk

   

  For any housing emergencies outside working hours (Monday – Thursday 8:30 to 17:00 & Friday 8:30 to 16:30) contact the out of hours service: 

  • 01446 721534

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  Supported Housing

  Continuing to operate with a reduction in staff to ensure social distancing measures. 

   

  The team continues to accept referrals to Supported Housing and suitability assessments are carried over the telephone where possible.

   

  • 01446 709793

  • supportingpeople@valeofglamorgan.gov.uk

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  Housing Support

  Continuing to operate carried out over the phone and via social media. Face to face support is only carried out with the most vulnerable clients.

  • 01446 709793

  • supportingpeople@valeofglamorgan.gov.uk

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  The One Stop Shop

  Temporarily closed with support being delivered by phone. The service is for those with short term support needs.

  •  01446 735444 / 07796 239784

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  Accommodation Solutions

  The below services are being completed via phone to support hospital discharges and prevent hospital admission: 

  • Manual Handling Advice / Assessment

  • Assessments for adaptations

  • Advice to health professionals on complex hospital discharges

  • Clean and Clears are being completed and co-ordinated via phone and email.

  • dischargesolutions@valeofglamorgan.gov.uk

  • 07976 221078

   

  These services will be completed in person if necessary and / or high risk.

   

  Occupational Therapy Assessments to support Homes4U application are now taking place in person.

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  Housing Management Services

  Housing Management services are still being carried out where social distancing is possible, with some services altered or temporarily suspended.

   

  Please let us know beforehand if somebody in your household is displaying symptoms of Coronavirus.

   

  • Repairs: Emergency only and some external repairs.

  • Gas and Electrical Safety Checks: Normal service for gas and electrical tests.

  • Cleaning Services: Cleaning services continue at sheltered housing schemes.

  • Grounds Maintenance: Our grass cutting services are ongoing.

  • Independent / sheltered living schemes and hostels: All schemes and hostels are closed to non-essential visitors.

  • Lettings: Letting properties is ongoing where possible.

  • Time banking and Training and Tenant Participation: Most activities are currently suspended. 

  • Estate Inspections: Ongoing with social distancing measures in place. 

  • Ending A Tenancy: You can bring your tenancy to an end by contacting 01446 700111 to give notice and return keys. 

  • Developments: Work on building sites is ongoing with social distancing measures in place.

  • Money Help: Our money advice team continue to offer advice over the phone, contact Mark 07739194963, Lisa 07739194956 or Charlotte 07739194962.

  • Rent Payments: You can continue to pay your rent by direct debit, standing order, or contact 01446 700111 (C1V) 736815 (automated payment line).

  •  Civic Offices and other council offices and hubs: All offices are now closed to visitors. 

   

   

• Recycling and Waste

  There are a number of changes to recycling and waste services:

  • Wood Chippings - We are suspending our free wood chippings service until further notice. Apologies for any inconvenience this may caus

  • Recycling Bags and Containers - Please only order if absolutely essential. As council offices are currently closed due to Covid-19, residents can order replacement reusable recycling bags or containers for delivery. Simply complete our online order form to request. We will aim to deliver within 14 days. 

   

   

  Order Recycling Containers