Coronavirus Updates

This page will contain all the latest updates and information during the Novel Coronavirus (COVID-19) outbreak.


The Council urges all residents to keep up to date with the most recent advice and guidance available on the Public Health Wales and Welsh Government websites.




Contact Cardiff and Vale Test, Trace and Protect


Speak to an agent via webchat:


Start TTP Webchat 


  • 02920 788320



  • 01/10/2021 - Civic Offices Opening Hours

    From Monday 04 October 2021 opening hours for some services at the Civic Offices will be extended. All customers are required to wear a mask and follow social distancing guidelines when visiting the building.



    Civic Offices Reception

    Monday - 9:00am – 5:00pm

    Tuesday - 9:00am – 5:00pm

    Wednesday - 9:00am – 5:00pm

    Thursday - 9:00am – 5:00pm

    Friday - 09:00am – 4:30pm

    Saturday - Closed

    Sunday - Closed


    Council Tax and Benefits

    Monday 10:00am – 2:00pm

    Tuesday - Closed

    Wednesday - 10:00am – 2:00pm

    Thursday - Closed

    Fri – 10:00am – 2:00pm

    Saturday - Closed

    Sunday - Closed



    Monday - Closed

    Tuesday - 10:00am – 2:00pm

    Wednesday - Closed

    Thursday - 10:00am – 2:00pm

    Fri – Closed

    Saturday - Closed

    Sunday - Closed



    Monday - Closed

    Tuesday - 10:00am – 2:00pm

    Wednesday - Closed

    Thursday - 10:00am – 2:00pm

    Fri – Closed

    Saturday - Closed

    Sunday - Closed



    Marriage and Civil Partnership Notices, Births and Still Births, and Death Registration appointments are available from Monday to Friday 09.00am - 4.00pm. These must be booked in advance.


    Book an appointment


    • 01446 700111



  • 01/10/2021 - Dock Offices Reception Opening Hours

     Reception at the Dock Offices will now be open to customer from 09:00am – 12:30pm and 1:00pm – 5:00pm Monday to Friday.



    Reception staff are able to receive and hand out documents and answer general enquiries.


    Children and Young Peoples Services reception remains closed. Appointments with the team must be booked in advance.

  • 28/06/2021 - Outside Trading Areas for Food, Beverage and Retail

    New policy arrangement for the provision of trading areas, café style licences and advertising boards on the public highway from 01 July 2021.


    Outside Trading Areas for Food, Beverage and Retail

  • 28/06/2021 - Beach Huts 

    There are a reduced number of beach huts now available for daily hire.


    Barry Island Beach Huts

  • 28/06/2021 - Libraries


    All Vale libraries are now open for the following services:

    • PC use is by appointment only - 50 minute computer sessions are available by appointment only. Please ensure to book in advance. These sessions can be extended if no other users have booked the computer.


    • Browsing at libraries is available without appointment - There is no requirement to book in advance to browse for books and other items at Barry, Cowbridge, Llantwit Major or Penarth Libraries. Browsing time is limited to 20/25 minutes.


    • The ‘Click and Collect’ service is available by booking a time slot online to arrange collection of your library items.



    A number of safety measures are in place to help protect visitors:

    • All library users are asked to wear masks throughout their time at the library and to sanitise their hands when entering and leaving the library.    
    • There are fixed time limits for browsing and using computers, this is to ensure that the library does not become crowded and that staff are able to sanitise machines between users.
    • Total numbers in libraries are limited to suit the space. The availability of space also limits the number of activities we can provide, for instance the ability to hire rooms.
    • We ask that anyone who has symptoms, has had a positive Covid test, has recently been abroad or in contact with someone who has had Covid, to not visit a library.  



  • 03/05/2021 - Leisure Centres 

    Barry, Colcot, Cowbridge, Llantwit Major and Penarth Leisure centres will all be open for business again from Monday 03 May after the First Minister announced this milestone could be brought forward seven days.


    Gym facilities, group exercise classes, swimming lanes and swimming clubs will be up and running, with swimming lessons the only activity not immediately available. They will restart a week later.

    To keep people safe, additional cleaning will take place, some one-way systems have been introduced, and all customers will need to wear masks in certain public areas. 


  • 25/03/2021 - Civic Offices


    From Monday 29 March 2021 face to face appointments for some services will be available at the Civic Offices. All customers are asked to wear a mask when visiting the building. 

    You can now book appointments online in advance. 



    Marriage and Civil Partnership Notices and Births and Still Births by appointment only Monday to Friday, 10.00am - 2.00pm. Death Registrations will continue to be dealt with as currently via telephone appointments. 

    • 01446 700111


    Book Registrars Appointment


    By appointment only Monday, Wednesday and Fridays, 10.00am - 2.00pm. 


    Book Housing Benefit Appointment

    Council Tax

    By appointment only Monday, Wednesday and Fridays, 10.00am - 2.00pm. 


    Book Council Tax Appointment


    For urgent payments on Tuesday and Thursdays only. 

    Housing Solutions

    Service continues to operate as normal with the exception of telephone interviews currently in place of face to face.


    For all those who are homeless of believe they are in threat of becoming homeless contact:

    • 01446 700111


    For any housing emergencies outside working hours (Monday – Thursday 8:30 to 17:00 and Friday 8:30 to 16:30) contact the out of hours service: 

    • 01446 721534


    Complete an online form and a member of the Housing Solutions Team will contact you directly. 


    Book Housing Solutions Appointment 


  • 16/03/2021 - Wider Testing

    The Cardiff and Vale Test, Trace, Protect Service is now advising that you should book a test if you are experiencing any of the following symptoms: fatigue, myalgia (muscle ache or pain), a sore throat, a headache, sneezing, a runny nose, a loss of appetite, nausea, vomiting, or diarrhoea. 


    These are in addition to the three most common symptoms of Covid-19: a fever, a new continuous cough or a loss/change of taste and smell.



  • 05/02/2021 - Self-isolation support scheme

    Self-isolation support scheme is designed to help working people on a low income who cannot work from home and will lose earnings when told to self-isolate by the NHS Wales Test,Trace, Protect service (TTP).

    The Vale of Glamorgan Council will be responsible for carrying out the relevant checks and making the fixed £750 payment to those eligible and living in the Vale. This payment will not affect other benefits.


    Self-isolation Support Scheme

  • 23/12/2020 - Building Control
    Building control will continue to work throughout lockdown, this includes taking payments over the phone/online and dealing with general enquiries as well as carrying out inspections.  


    Contact numbers can be found on the contacts page or for general enquiries ring:


    • 01446 704609/01446 704829


    Alternatively you can email:


  • 18/12/2020 - Adult Community Learning

    Only online learning will available until further notice. Please follow @ValeCourses on Twitter for the latest course information. 


    Adult Community Learning

  • 18/12/2020 - Community Centres

    Community Centres in the Vale of Glamorgan are closed for non-essential services until further notice. Essential play groups/childcare will remain available. Please contact your local community centre for more information. 

  • 22/10/20 - Planning

    Due to the impact of the Coronavirus Pandemic, the Vale of Glamorgan Council’s Planning department has adapted the way they work.


    Most staff are working from home and contactable by their normal contact details.


    For general enquiries please email:


    or phone the duty planning officer:


    • 01446 704681


    Please note that it may take longer than normal to respond to enquiries during this time and we thank you for your patience.


    We will continue to accept new planning applications and requests for pre-application advice, and determine these applications where possible. However, we will not offer face-to-face meetings at this time.


    We cannot guarantee that applications or additional information sent in by post will be dealt with at this time


    We will continue to undertake enforcement work, monitoring compliance with planning conditions and taking action against breaches of planning control.


    If you have a specific enquiry about a case, please contact the case officer.

  • 22/10/20 - Child Benefits  

    Don’t miss out, claim Child Benefit by phone or post. If you’re not able to register the birth of your child because of coronavirus (COVID-19), you can still make a claim to receive Child Benefit.


    How to claim Child Benefits


  • 22/10/20 - Housing 


    The Homes4U Team continue to operate as normal. If you have a Homes4U related query, contact: 

    • 01446 700111


    The Homes4U Advert continues to be published, however, the frequency of the adverts will be dependent upon the availability of social housing.


    The advert is now only available digitally and can be located on the Council website. Applicants registered to receive the Council’s updates will also be notified when adverts are published.


    Sign up to receive email updates

    Supported Housing

    Continuing to operate with a reduction in staff to ensure social distancing measures. 


    The team continues to accept referrals to Supported Housing and suitability assessments are carried over the telephone where possible.


    • 01446 709793

    Housing Support

    Continuing to operate carried out over the phone and via social media. Face to face support is only carried out with the most vulnerable clients.

    • 01446 709793

    The One Stop Shop

    Temporarily closed with support being delivered by phone. The service is for those with short term support needs.

    •  01446 735444 / 07796 239784

    Accommodation Solutions

    The below services are being completed via phone to support hospital discharges and prevent hospital admission: 

    • Manual Handling Advice / Assessment

    • Assessments for adaptations

    • Advice to health professionals on complex hospital discharges

    • Clean and Clears are being completed and co-ordinated via phone and email.

    • 07976 221078


    These services will be completed in person if necessary and / or high risk.


    Occupational Therapy Assessments to support Homes4U application are now taking place in person.

    Housing Management Services

    Housing Management services are still being carried out where social distancing is possible, with some services altered or temporarily suspended.


    Please let us know beforehand if somebody in your household is displaying symptoms of Coronavirus.


    • Repairs: Emergency only and some external repairs.

    • Gas and Electrical Safety Checks: Normal service for gas and electrical tests.

    • Cleaning Services: Cleaning services continue at sheltered housing schemes.

    • Grounds Maintenance: Our grass cutting services are ongoing.

    • Independent / sheltered living schemes and hostels: All schemes and hostels are closed to non-essential visitors.

    • Lettings: Letting properties is ongoing where possible.

    • Time banking and Training and Tenant Participation: Most activities are currently suspended. 

    • Estate Inspections: Ongoing with social distancing measures in place. 

    • Ending A Tenancy: You can bring your tenancy to an end by contacting 01446 700111 to give notice and return keys. 

    • Developments: Work on building sites is ongoing with social distancing measures in place.

    • Money Help: Our money advice team continue to offer advice over the phone, contact Mark 07739194963, Lisa 07739194956 or Charlotte 07739194962.

    • Rent Payments: You can continue to pay your rent by direct debit, standing order, or contact 01446 700111 (C1V) 736815 (automated payment line).

    •  Civic Offices and other council offices and hubs: All offices are now closed to visitors. 




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