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Coronavirus Updates

This page will contain all the latest updates and information during the Novel Coronavirus (COVID-19) outbreak.


The Council urges all residents to keep up to date with the most recent advice and guidance available on the Public Health Wales and Welsh Government websites.




 warning-triangle-sign Alert Level 4


  • Stay at home
  • Meet only the people you live with
  • Maintain social distancing
  • Wash your hands regularly
  • Work from home if you can


Self-isolate if you or anyone in your household has symptoms.


If you have symptoms get a test.


Alert Level 4 Information

05/01/2021 - Schools

The Welsh Government, in consultation with the WLGA and Colegau Cymru, has agreed that all schools, colleges and independent schools should move to online learning until January 18 2021.


  • Pupils eligible to attend school

    Pupils aged 3-7 will return to school from Monday, February 22, 2021. The Council has written jointly to all school on plans to re-open safely.


    Letter to parents and schools


    Schools will be open to vulnerable pupils identified by individual schools or the children of critical workers. Schools are required to have due regard to the list of critical workers which can be accessed via the following link:


    Critical key workers test eligibility

    Dependent on capacity at individual schools, priority should be given to the following critical workers:

    • Blue light workers, including NHS, Police and Fire Service staff

    • Health and social care staff (including care workers)

    • Front line childcare or education staff


    Only one parent needs to be a critical worker to be eligible to access provision. In the case of vulnerable pupils, individual schools will determine and contact parents / carers directly. 


    Vulnerable learners who may need to access on-site provision include:

    • Looked after children (CLA) where placement has been assessed as at risk of breakdown

    • Pupils on the child protection register

    • Young carers

    • Pupils in need of care and support from social care

    • Pupils with statements of statements of special educational needs

  • School opening hours

    School opening hours will remain the normal school hours. Provision of breakfast club is not currently available.

  • School Catering

    Due to the current situation, Big Fresh will not be offering a normal catering service until the majority of pupils return to school.


    In the meantime, a selection of nutritious frozen meals with a drink and fresh fruit will be available for any pupil eligible for free school meals who will be attending school. 


    If parents of any vulnerable or key worker families wish to purchase a meal for their child this can also be arranged via the school, although the preferred arrangement would be for pupils to bring packed lunches until schools fully re-open wherever possible.  

  • Free School Meals supermarket gift cards 

    Whilst schools remain closed to the majority of pupils, all pupils eligible for FSM will receive a supermarket gift card to purchase meals.


    The value of the giftcards are £19.50 for each full week missed. Gift cards were issued before Christmas for the school holidays and a further gift card will be sent to the parents of eligible pupils via the usual method on Friday 08 January in respect of the first two weeks of term.

  • School Transport

    Parents of pupils eligible to attend school and also eligible for transport should contact their child’s school direct if they wish to access school transport during this period.


    As schools will open and close at usual times, current school bus timetables will be adhered to:



    Those pupils requiring transport who are normally collected from and dropped off to home address will be contacted by the operator of their service to confirm morning collection times (which will be subject to change if there is a reduction in the number of pupils travelling).


  • 05/02/2021 - Self-isolation support scheme

    Self-isolation support scheme is designed to help working people on a low income who cannot work from home and will lose earnings when told to self-isolate by the NHS Wales Test,Trace, Protect service (TTP).

    The Vale of Glamorgan Council will be responsible for carrying out the relevant checks and making the fixed £500 payment to those eligible and living in the Vale. This payment will not affect other benefits.


    Self-isolation Support Scheme

  • 19/01/2021 - Black Bags

    The temporary increase to four black bag per household will finish on Friday 29 January 2021. 


    From Monday 01 February, the two black bag limit per household will be back in place.

  • 23/12/2020 - Building Control
    Building control will continue to work throughout lockdown, this includes taking payments over the phone/online and dealing with general enquiries as well as carrying out inspections.  


    Contact numbers can be found on the contacts page or for general enquiries ring:


    • 01446 704609/01446 704829


    Alternatively you can email:


  • 21/12/2020 - Beach Huts

    All Beach Huts are now closed until further notice.  Annual pass holders will be contacted directly to arrange a refund.


  • 21/12/2020 - Leisure Centres

    All leisure centres in the Vale of Glamorgan are now closed until further notice. 


  • 21/12/2020 - Libraries
    All Libraries are now closed until further notice. The Click and Collect service will still be available during this time. 
  • 21/12/2020 - Council Offices
    All Council Offices are now closed until further notice. 
  • 18/12/2020 - Adult Community Learning

    Only online learning will available until further notice. Please follow @ValeCourses on Twitter for the latest course information. 


    Adult Community Learning

  • 18/12/2020 - Community Centres

    Community Centres in the Vale of Glamorgan are closed for non-essential services until further notice. Essential play groups/childcare will remain available. Please contact your local community centre for more information. 

  • 08/12/20 - Events guidance  

    The Vale of Glamorgan Council suspended all outdoor events on its land in response to the coronavirus pandemic and in the interests of public safety. The decision means, events normally held by the Council and by private organisations on Council land, cannot go ahead at the present time. The Welsh Government has also issued guidance in relation to events leading up to Christmas. Please read that guidance carefully. 

    Coronavirus Regulations : Advice on events


    Organisations looking to hold events on private land this year, will be advised by the Council to contact the Vale Council's Safety Advisory Group prior and organisers will have to provide comprehensive Covid-19 risk assessment and control measures to protect the public.


    If you are looking to hold an event in the Vale – please contact the Council’s Events Officer - for information and advice.


  • 22/10/20 - Planning

    Due to the impact of the Coronavirus Pandemic, the Vale of Glamorgan Council’s Planning department has adapted the way they work.


    Most staff are working from home and contactable by their normal contact details.


    For general enquiries please email:


    or phone the duty planning officer:


    • 01446 704681


    Please note that it may take longer than normal to respond to enquiries during this time and we thank you for your patience.


    We will continue to accept new planning applications and requests for pre-application advice, and determine these applications where possible. However, we will not offer face-to-face meetings at this time.


    We cannot guarantee that applications or additional information sent in by post will be dealt with at this time


    We will continue to undertake enforcement work, monitoring compliance with planning conditions and taking action against breaches of planning control.


    If you have a specific enquiry about a case, please contact the case officer.

  • 22/10/20 - Child Benefits  

    Don’t miss out, claim Child Benefit by phone or post. If you’re not able to register the birth of your child because of coronavirus (COVID-19), you can still make a claim to receive Child Benefit.


    How to claim Child Benefits


  • 22/10/20 - Housing 


    The Homes4U Team continue to operate as normal. If you have a Homes4U related query, contact: 

    • 01446 700111


    The Homes4U Advert continues to be published, however, the frequency of the adverts will be dependent upon the availability of social housing.


    The advert is now only available digitally and can be located on the Council website. Applicants registered to receive the Council’s updates will also be notified when adverts are published.


    Sign up to receive email updates

    Housing Solutions

    Service continues to operate as normal with the exception of telephone interviews currently in place of face to face.


    For all those who are homeless of believe they are in threat of becoming homeless contact:

    • 01446 700111


    For any housing emergencies outside working hours (Monday – Thursday 8:30 to 17:00 & Friday 8:30 to 16:30) contact the out of hours service: 

    • 01446 721534

    Supported Housing

    Continuing to operate with a reduction in staff to ensure social distancing measures. 


    The team continues to accept referrals to Supported Housing and suitability assessments are carried over the telephone where possible.


    • 01446 709793

    Housing Support

    Continuing to operate carried out over the phone and via social media. Face to face support is only carried out with the most vulnerable clients.

    • 01446 709793

    The One Stop Shop

    Temporarily closed with support being delivered by phone. The service is for those with short term support needs.

    •  01446 735444 / 07796 239784

    Accommodation Solutions

    The below services are being completed via phone to support hospital discharges and prevent hospital admission: 

    • Manual Handling Advice / Assessment

    • Assessments for adaptations

    • Advice to health professionals on complex hospital discharges

    • Clean and Clears are being completed and co-ordinated via phone and email.

    • 07976 221078


    These services will be completed in person if necessary and / or high risk.


    Occupational Therapy Assessments to support Homes4U application are now taking place in person.

    Housing Management Services

    Housing Management services are still being carried out where social distancing is possible, with some services altered or temporarily suspended.


    Please let us know beforehand if somebody in your household is displaying symptoms of Coronavirus.


    • Repairs: Emergency only and some external repairs.

    • Gas and Electrical Safety Checks: Normal service for gas and electrical tests.

    • Cleaning Services: Cleaning services continue at sheltered housing schemes.

    • Grounds Maintenance: Our grass cutting services are ongoing.

    • Independent / sheltered living schemes and hostels: All schemes and hostels are closed to non-essential visitors.

    • Lettings: Letting properties is ongoing where possible.

    • Time banking and Training and Tenant Participation: Most activities are currently suspended. 

    • Estate Inspections: Ongoing with social distancing measures in place. 

    • Ending A Tenancy: You can bring your tenancy to an end by contacting 01446 700111 to give notice and return keys. 

    • Developments: Work on building sites is ongoing with social distancing measures in place.

    • Money Help: Our money advice team continue to offer advice over the phone, contact Mark 07739194963, Lisa 07739194956 or Charlotte 07739194962.

    • Rent Payments: You can continue to pay your rent by direct debit, standing order, or contact 01446 700111 (C1V) 736815 (automated payment line).

    •  Civic Offices and other council offices and hubs: All offices are now closed to visitors. 



  • Recycling and Waste

    There are a number of changes to recycling and waste services:

    • Wood Chippings - We are suspending our free wood chippings service until further notice. Apologies for any inconvenience this may caus

    • Recycling Bags and Containers - Please only order if absolutely essential. As council offices are currently closed due to Covid-19, residents can order replacement reusable recycling bags or containers for delivery. Simply complete our online order form to request. We will aim to deliver within 14 days. 



    Order Recycling Containers



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