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Debt and Recovery

The delivery of vital local services relies on payment of the Non-Domestic Rates.


Paying your bill

Please click here for information about how to pay your bill.


You must pay the instalments shown on your bill even if you have a question about the charge, rateable value or Reliefs/Exemptions. If you have a question you should contact the business rates section immediately (contact details at the bottom of this page). 

Failure to pay Business Rates

If you fail to pay by the due date, we will issue a reminder. You must pay reminders within seven days. Failure to pay the reminder within seven days will result in the full balance being payable and a final notice will be issued. If the full amount isn't paid, we will issue a summons and costs will be charged.


Then, if the payment isn’t made in full with the summons costs, an application will be made for a Liability Order. This will be done in your absence if you fail to attend the magistrate’s court.


If you do not pay the amount in full or contact the tax office within the following 14 days, we may use an enforcement agency to recover the debt. Then, you will incur further costs for each Liability Order sent, as per the schedule below.


Failure to pay Business Rates fees
Fee Stage  Fixed fees    % fee for sum exceeding £1,500(this is in addition to the fixed fee)
Compliance Stage £75.00  0%
Enforcement Stage £235.00  7.5%
Sale or Disposal Stage  £110.00  7.5%

The Tribunals Court Act 2007 Taking Control of Goods (Fees) Regulations Jan 2014 sets the above fees. Therefore, they are not negotiable.


Problems paying your Business Rates?

Business rates is a bill that must be paid. However, if you are experiencing difficulties, please contact (details at the bottom of this page) the business rates department to discuss. We may be able to come to a payment arrangement that you can afford. 


Debt Advice

You may contact the following organisations who could give debt advice.


Citizens Advice Bureau

Citizens Advice Bureau (CAB) 

Helps people resolve their legal, money and other problems


119 Broad Street Barry

Tel: 03444 77 20 20

Citizens Advice

 Money advice service

Money Advice Service

Helps people resolve their legal, money and other problems


Money Advice Service debt management helpline

Tel: 0800 138 7777

Money Advice Service




Step Change

Free, confidential advice and support to anyone who is worried about debt


Free phone: 0800 138 1111

Step Change Debt Charity


Money advice trust

Money Advice Trust (Stop the Knock)

Free, independent money advice to people with debt problems


Tel: 020 7489 7796

Money Advice Trust


Housing debt

Housing Debt Helpline Wales (Step Change)

Support for people who have difficulty meeting their mortgage or rental payments


Tel: 0800 107 1340

Housing Debt Helpline Wales

Wales co-op Credit Unions

Help in Wales to start businesses or projects which value people and the environment as much as profit.


Tel: 0808 129 4050

Credit Unions Wales

Shelter Cymru

Shelter Cymru

Wales’ people and homes charity, working for people in housing need.


PO Box 5002, Cardiff

Tel: 0345 075 5005

Shelter Cymru

Debt support trust

Debt Support Trust

Debt Support Trust is a not for profit debt charity (SC041902) with trained, friendly debt advisors ready to advise you on your available debt solutions.


Tel: 0800 085 0226

Debt Support Trust



Contact the Business Rates department



Email is the quickest method of contact. 



  • 01446 709299

Please note, you may go through to an answerphone machine, please leave a message with your name, number and the nature of your query and someone will return your call.



Non-Domestic Rates
Exchequer Services
Civic Offices
Holton Road
CF63 4RU