Youth Service Policies

Anti-Bullying

Challenging bullying in the Vale Youth Service is a key priority for the Local Authority. We are committed to ensuring that all our young people feel safe, secure and are supported to achieve their full potential.  All young people have a right to a ‘safe place’ and to be treated equally.  Our Anti-Bulling Policy is based on the model Anti-bullying Guidance made available by the Vale of Glamorgan Directorate of Learning and Skills clearly sets out our strategies for preventing and responding to bullying behaviours, including those that are based on protected characteristics.

Any bullying incident must be reported, including prejudice-based incidents.  Bullying can only be tackled effectively if we know there is a problem.  Young people who are being bullied or others who know of or suspect someone is being bullied can report concerns by following the Vale Youth Service Complaints Procedure which outlines the various steps the complainant can take.

VYS Complaints

If you are unhappy with the service you have received from the Vale Youth Service you have the right to complain.  We make every effort to make sure all young people, parents/carers are satisfied. We are committed to dealing effectively with any concerns or complaints you may have.  Our complaints procedure is underpinned by the Vale of Glamorgan Council’s Corporate Concerns and Complaints Policy 2013.

Please click here to read our Vale Youth Service Complaints Procedure.
If you want to make a formal complaint, please fill out our complaints form or email valeyouthservice@valeofglamorgan.gov.uk with your complaint. Someone can do this on your behalf if you agree to this.