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Youth Service PoliciesVYS LOGO


VYS Complaints

If you are unhappy with the service you have received from the Vale Youth Service you have the right to complain.  We make every effort to make sure all young people, parents/carers are satisfied. We are committed to dealing effectively with any concerns or complaints you may have.  Our complaints procedure is underpinned by the Vale of Glamorgan Council’s Corporate Concerns and Complaints Policy 2013.


Please click here to read our Vale Youth Service Complaints Procedure.
If you want to make a formal complaint, please fill out our complaints form or email with your complaint. Someone can do this on your behalf if you agree to this.