Before you make complaint
Anyone who has used, or needs to use, a council service can make a complaint. You can also complain on behalf of someone else who cannot complain themselves (as long as you have their written permission). You should contact us as soon as possible but you have up to 12 months after you become aware of any problem to make a complaint. In exceptional circumstances this timescale could be extended.
Before you make a complaint please read:
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What a complaint is
A complaint may include:
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Failure of the council to provide a service
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A delay in responding (or no response) to your request in the specified timescale
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The council failing to follow their agreed rules, statutory responsibilities or published service standards
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An unhelpful attitude of someone who works for the council
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If you feel you have suffered any form of bias or discrimination
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What is not a complaint
A complaint is not:
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An initial request for a service, a one off missed collection or an insurance claim. Report an issue to the Vale of Glamorgan Council
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An appeal against a 'properly made' decision by a public body
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A means to seek change to legislation or a 'properly made' policy decision
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A means for lobbying groups or organisations to seek to promote a cause