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School Complaints

Section 29 of the Education Act 2002 requires the governing bodies of all maintained schools in Wales to establish procedures for dealing with complaints and to publicise such procedures.


School complaints procedures: guidance


In January 2023 the Governor Support Unit (GSU) contacted all Headteachers, Chairs, Vice Chairs of and clerks to governing bodies of Vale schools and advised that this model procedure be adopted at their next full governing body meeting and the pro formas below were distributed for this purpose.


Model Complaints Procedure

Please see the Model Complaints Procedure that was circulated to all schools.


 The Children’s Commissioner for Wales can be contacted by freephone: 0808 801 1000 (Monday to Friday 9a.m. to 5p.m.), text: 80 800 (start your message with COM) or e-mail:


Please see Appendix A and Appendix B