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School complaints procedures: guidance
In January 2023 the Governor Support Unit (GSU) contacted all Headteachers, Chairs, Vice Chairs of and clerks to governing bodies of Vale schools and advised that this model procedure be adopted at their next full governing body meeting and the pro formas below were distributed for this purpose.
Please see the Model Complaints Procedure that was circulated to all schools.
The Children’s Commissioner for Wales can be contacted by freephone: 0808 801 1000 (Monday to Friday 9a.m. to 5p.m.), text: 80 800 (start your message with COM) or e-mail: advice@childcomwales.org.uk
Please see Appendix A and Appendix B