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Unpaid Carers

Information for unpaid carers who care, unpaid, for a friend or family member who due to illness, disability, a mental health problem or an addiction cannot cope without their support.


Carers Card UK ID

Mike O'Brien and Bobbie-Jo Haarhoff, via the Unpaid Carers Assembly, have secured a free digital Carers Card UK for Cardiff and Vale residents. 

Get your free digital Carers Card UK ID


Click the 'Buy Your Card' link

Complete the form

Download the Carers Card UK app from your app store and you're set.

Valid for two years


Once you have your digital card and the app, you will have access to: 

  • Digital ID Card

  • Emergency Contact Details (ICE)

  • Carers Emergency Plan

  • Carer Circle Tool

  • My Support Library

  • Wellbeing Hub

  • Discounts from top brands

In Partnership with Lazarou Hair Salon and Barbers, Cardiff Castle (Duke Street), Cardiff, we are pleased to announce our first local discount.


Upon presentation of your digital Carers Card UK ID card, you will be entitled to a 25% discount Monday to Saturday. 


Dewis Cymru logo  

 Search Dewis Cymru to find services to support carers in the Vale of Glamorgan:

 Services to support carers 

Below are the details of national carers organisations who provide advice, information, and support to unpaid carers in Wales.


Provides advice and information to carers and the professionals who support carers. 

Carers Wales 

Advice line – Monday to Friday: 02920 811370    


Provides a national voice to empower parents and carers of people with learning disabilities:

All Wales Forum 

02920 811120           


Committed to improving support and services for unpaid carers:

Carers Trust Wales 

0300 772 9702 


Cardiff and Vale Unpaid Carers Charter

Approximately 1 in 10 of us who live in Cardiff and the Vale of Glamorgan provide unpaid care to a family member or friend.


This Charter highlights the commitment of partners across the region including NHS, local authorities, voluntary and 3rd sector organisations and outlines how we will support you if you care for someone.



Strategy for unpaid carers

Welsh Government have launched a new strategy for unpaid carers: