If you are experiencing problems when clicking on links to other self-service pages and are using Internet Explorer, you may need to delete your browser history. To complete this, open up Internet Explorer, select Tools, Internet Options and on the General tab, click on Delete Browsing History. Then try the link again. if you continue to experience problems, please contact us on 01446 709564.
Supported browser versions The system is supported on the latest browser versions i.e. Internet Explorer 8, Google Chrome and Firefox. We cannot guarantee that every single page will be formatted perfectly in earlier versions.
eCitizen Cookies eCitizen Cookies
When someone visits https://www.valeofglamorgan.gov.uk/ we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally-identifying information from any source. If we do want to collect personally-identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Based on the recent ICO guidelines on the implementation of the EU cookie directive
- eCitizen uses session cookies only
- Session cookies only hold a session ID
- No user-specific information is held within any eCitizen cookie
- All session cookies are deleted at the end of a user session
- eCitizen does not use any persistent cookies
- eCitizen session cookies are first party only, no third party cookies are used
Internet Browser Settings When you register on as an eCitizen the registration page may show the password box out of alignment. To resolve this issue on Internet Explorer go to Tools, Compatibility View Settings and deselect the checkbox for Display all websites in Compatibility View, click Close.