Important Service Update 

Paying Your Rent 

You can still pay rent as usual — online, by phone, or at the Civic Offices.

• We’ll send you a new payment reference before 24 November, to use with the new system.
• You won’t be able to see an updated rent balance until after 24 November.

Repairs

• From 9 to 24 November, we can only take emergency repair requests.
• Repairs already booked will still go ahead.
• Non-urgent repairs can’t be booked until after 24 November.   

Emergency Repairs Only

Use our online form to report an emergency repair between 8am - 3:30pm on Monday to Friday:

Report an Emergency Housing Repair Online

Outside of these hours, please call:

• 01446 700111

Examples of emergency repairs that can be reported using this form are below:

• Burst water pipes
• Serious damp or mould that causes breathing problems
• Smoke alarms sounding
• Exposed wires
• Front/back door unsecure
• Unable to access property
• No electricity
• Ground floor windows not secure
• Blocked toilets
• Toilet cisterns not filling
• Uncontrollable water leaks
• Water dripping on electrics

If you have an issue with your boiler please contact 01446 700111 and chose option 4 for Housing then option 2 for Housing Repairs then choose Boiler Maintenance.

Homes4U and Property Bids

• No new homes will be advertised during the changeover. (Between 9 - 24 November)
• You can still apply so that you can bid on properties in the future, but there may be delays to setting you up on the new system. 
• Temporary housing for homeless households will continue as normal.   

Rent Statements

• We won’t be able to give rent statements or show your current balance during the switch.  

Leaseholders and Garages

• We’ll only be able to support genuine emergency repairs.
• Garage rent payments will still be accepted but won’t be visible until after 24 November.
• We won’t be able to arrange any new garage lettings until our new system is available.

Online Portal 

• The current portal will stop working on 9 November.
• A new portal is coming soon, with more online services — including repair reporting.

Access to systems 

Our teams will have no access to systems in this time (between 9 – 24 November). To avoid you queuing on the phone, or visiting our reception, unnecessarily, please only contact us in an emergency as we are unlikely to be able to answer your query.