Vale of Glamorgan Council
Cyngor Bro Morgannwg
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Important Service Update 

We’re updating the computer system we use to manage our housing services. We’re doing this to make it simpler to work with us.

 

We’re looking forward to introducing some new digital services in the coming months.  

 

Between 9 – 24 November some housing services will be limited whilst our teams are busy setting up the new system, which is called NEC Housing.

 

Paying Your Rent 

You can still pay rent as usual — online, by phone, or at the Civic Offices.

  • We’ll send you a new payment reference before 24 November, to use with the new system.
  • You won’t be able to see an updated rent balance until after 24 November.

Repairs

  • From 9 to 24 November, we can only take emergency repair requests.
  • Repairs already booked will still go ahead.
  • Non-urgent repairs can’t be booked until after 24 November.   

Homes4U and Property Bids

  • No new homes will be advertised during the changeover. (Between 9 - 24 November)
  • You can still apply so that you can bid on properties in the future, but there may be delays to setting you up on the new system. 
  • Temporary housing for homeless households will continue as normal.   

Rent Statements

  • We won’t be able to give rent statements or show your current balance during the switch.  

Leaseholders and Garages

  • We’ll only be able to support genuine emergency repairs.
  • Garage rent payments will still be accepted but won’t be visible until after 24 November.
  • We won’t be able to arrange any new garage lettings until our new system is available.

Online Portal 

  • The current portal will stop working on 9 November.
  • A new portal is coming soon, with more online services — including repair reporting.

Access to systems 

Our teams will have no access to systems in this time (between 9 – 24 November). To avoid you queuing on the phone, or visiting our reception, unnecessarily, please only contact us in an emergency as we are unlikely to be able to answer your query. 

  

We apologise for any inconvenience this may cause, please be assured we are working hard to switch to a better system which will make it easier for you to work with us in the future.