Housing Portal
Manage your housing services online through the new Housing tab.
The Housing Portal provides online access to a range of housing services for Council tenants and Homes4U applicants. Once you've signed in to the Resident Portal, select My Housing to access the housing portal.
The first time you access the Housing Portal, you'll need to create and activate your housing account. We recommend using the same email address as your Resident Portal account where possible. Once linked, you'll only need to sign in once through the Resident Portal to access your housing services the next time you sign in.
Sign in or Register for the Resident Portal
When you register for the Housing Portal, you agree to our Terms of Service. You can also read our Privacy Policy to learn how we manage your data.
What’s new?
The new Housing Portal brings together a range of housing services in one place, making it easier to manage your account online and access services at a time that suits you.
What you can do in the Housing Portal
Council tenants
You can:
- Check your rent balance and view statements
- Pay your rent online in just a few clicks
- View rent statements
- View your tenancy information
- Give notice to end your tenancy online
- Upload documents securely
You can:
- Register for Homes4U
- Upload supporting documents
- View application information
New to Homes4U?
You'll need to register through the Housing Portal to start a new Homes4U application.
Follow the guidance below for step-by-step instructions on submitting a Homes4U application:
Already registered with Homes4U?
You'll need to sign in to the Housing Portal and link your existing Homes4U account. To do this, you'll need your Homes4U bidding number.
Follow the guidance below for step-by-step instructions on linking your account:
Please note: Additional Homes4U features will be available in future. At launch, Homes4U registrations can be completed through the Housing Portal, but bidding for properties will continue to operate through the existing process.
If you need support with registering, signing in or using the Housing Portal, we've put together a range of helpful guides and frequently asked questions to help you get started.
Frequently Asked Questions
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Who can use the Housing Portal?
The Housing Portal is available to council tenants and Homes4U applicants.
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Do I need a Resident Portal account?
Yes. You’ll need a Resident Portal account to access Housing Portal services.
Login or sign up for the Resident Portal:
Resident Portal
Once registered, you can access the My Housing tab in your Resident Portal dashboard. The first time you access the Housing Portal, you will need to create an account. If possible, we recommend using the same email address you used to create your Resident Portal account.
Once registered on the Housing Portal, your Housing account and Resident Portal account will be linked.
The next time you login to the Resident Portal, you will be able to access your Housing account from the My Housing tab without needing to login again.
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Can I still bid for Homes4U properties as I do now?
Yes. At launch, the Housing Portal will allow you to register for Homes4U and manage related information.
Property bidding will continue through the existing process until additional Homes4U features are introduced.
Still need help?
If you can't find the answer in our guides or FAQs, we're here to help.
Visit our Housing Team at the Civic Offices Reception area on Tuesday and Thursday, 10am - 2pm:
Civic Offices,
Holton Road,
Barry,
CF63 4RU
Or, call Contact OneVale on:
Our phone lines can be extremely busy, especially at peak times. Where possible, we recommend using our online services for quicker access and updates.