Policy Consultations

Our housing policies set out how the Vale of Glamorgan Council delivers its housing services and supports tenants and residents.

On this page, you can find information about our key housing policies, strategies and procedures, covering areas such as tenancy management, repairs, tenant involvement, housing allocations, rent and housing support.

These policies help us provide fair, consistent and effective services, while ensuring that tenants have a clear understanding of their rights, responsibilities and the services available to them.

We regularly review our policies to make sure they reflect current legislation, best practice and the needs of our tenants and communities.

Current policies

Our Repairs and Recharge Policies explain how we look after your home and who is responsible for different repairs.

The Repairs Policy explains how to report a repair, how quickly we aim to fix it and which repairs are the Council’s responsibility.

The Recharge Policy explains when you may have to pay for a repair. This can include damage caused by you, someone visiting your home, lost keys or repairs that are your responsibility.

Recharge policy Repairs policy

Have your say

We want to know what you think about our Repairs and Recharge Policies.

Your feedback can help us understand what works well and what we could improve.

Recharge consultation Repairs consultation